Footprint Manager - Telematics in Langley

Location: Leicester / London / Bexhill / - Hybrid

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there – our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics.

Role overview:

The role sits at the heart of our Telematics pricing team where you will be responsible for leading a team of risk analysts in order to deliver profit and growth targets through adjustments to our Telematics footprint (i.e. who in the market we offer a price to).

Accountabilities:

• Identify and lead on opportunities to expand our competitive footprint or to rectify unprofitable segments.
• Develop & deliver new innovative approaches to manage and control the underwriting risk associated with expanding into new footprint segments.
• Analyse risk using loss ratios and supporting KPIs, turning performance insights into clear recommendations that shape portfolio decisions.
• Leverage strong stakeholder engagement to help shape the strategic pathways for growth.
• Lead and support a team of risk analysts through peer reviews, coaching and mentoring.
• Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes.
• Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.

Essential skills/experience:

• Strong commercial awareness and an understanding of what makes a successful and profitable business.
• Strong numerical and analytical skills.
• Advanced programming language skill (This could be R, Python, SQL, Radar or any other coding-based language).
• Pro-active approach to driving change.
• Ability to think strategically about long-term goals and balance short-term objectives.
• Excellent communication skills and stakeholder management.
• Confidence to express opinions / challenge.
• Pricing/analytics experience in the financial services sector.
• Knowledge of insurance market & competitors.
• Good understanding of underwriting principles.

The interview process:

Our interview process involves the below:

• Recruiter screening call.
• Initial call with hiring leader.
• Competency / Technical (case study) interviews with Telematics Leaders.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

What we will give you:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.