Intervention Analyst in Heathfield

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. Our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics.

Job details:

• Analyse intervention performance across customer, behavioural, operational and commercial outcomes.
• Use SQL to extract, transform and interrogate datasets that support intervention decision-making.
• Build analytical views, dashboards or outputs that help teams monitor intervention activity and effectiveness.
• Apply scenario analysis, optimisation or trade-off techniques to support prioritisation and decision-making.
• Evaluate alternative intervention strategies against agreed success measures and constraints.
• Support experimentation, measurement frameworks and post-implementation reviews.
• Identify data quality issues, unexpected trends and opportunities to improve intervention processes.
• Translate analytical findings into practical recommendations for business stakeholders.
• Document assumptions, limitations and methods so outputs are transparent and repeatable.

Essential skills/experience:

• Good SQL skills and experience working with structured datasets.
• Experience using data to answer business, operational or customer questions.
• Ability to evaluate trade-offs between competing objectives, constraints or outcomes.
• Strong analytical problem-solving skills and attention to detail.
• Ability to communicate recommendations clearly to technical and non-technical audiences.
• Understanding of KPIs, measurement frameworks and evidence-based decision-making.
• Comfort working with ambiguity and turning business questions into structured analysis.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – including the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.