Learning & Development Designer in Balcombe

Location - Bexhill or Leicester (Hybrid)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Join an ambitious learning team where you can shape learning from the first conversation through to launch and continuous improvement. You will turn business needs into innovative, inclusive and engaging experiences across digital, virtual and in-person formats, supporting technical insurance learning and wider capability across Claims, Customer Operations and other teams. With real ownership across discovery, design, development, delivery and evaluation, you will help bring an exciting learning agenda to life and create solutions that make a measurable difference for colleagues and customers.

Job details

• Own the end-to-end learning design journey, from discovery and consultation through to design, build, launch, evaluation and continuous improvement.
• Create innovative experiential learning across a range of modalities.
• Partner with OD Capability Partners, Training Leaders, HR Business Partners and subject matter experts to define needs, outcomes and build the right solution.
• Deliver engaging, accurate, inclusive, brand-compliant and quality-assured programmes, experiences, content and learning assets to agreed scope and timescales.
• Leverage emerging technologies, including AI-powered learning tools and immersive learning platforms, to enhance learner engagement and experience, accelerate development and deliver innovative learning solutions at scale.
• Bring our learning agenda to life by staying close to L&D trends, testing new approaches and using feedback and insight to improve impact and performance.

Essential skills/experience:

• Proven experience designing highly engaging blended learning experiences that connect clearly to business priorities and desired outcomes.
• Strong end-to-end design capability, with confidence moving from discovery to development, deployment and evaluation.
• A passion for learning innovation, with curiosity and confidence to explore and adopt new tools, emerging technologies and modern learning approaches to enhance the design and delivery of learning solutions.
• Advanced knowledge of content authoring, graphic design and multimedia tools, such as Adobe Creative Cloud, Articulate 360 and web-based platforms.
• Excellent stakeholder consultation and collaboration skills, with the ability to give and receive constructive feedback and influence the quality of the final product.
• Comfortable working at pace, managing multiple priorities and ambiguity while taking ownership, solving problems and escalating when needed.

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.