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- Tasks: Lead a dynamic team in managing claims recovery and driving performance.
- Company: Join a digital insurance provider with a focus on innovation and culture.
- Benefits: Enjoy flexible working, bonuses, and comprehensive wellbeing support.
- Why this job: Make a real impact by developing your team and streamlining processes.
- Qualifications: Strong leadership skills and a passion for team development required.
- Other info: Inclusive employer committed to personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This role sits within the Claims Recovery Department and involves leading a team of 10-14 colleagues. The Team Leader is responsible for managing day-to-day activity, ensuring claims are handled accurately and in line with internal standards and regulatory requirements. A key part of the role is supporting the development and performance of the team through structured coaching and feedback, while maintaining a positive and engaged working environment. The Team Leader also contributes to continuous improvement by identifying opportunities to streamline processes and reduce inefficiencies. Working closely with other departments and stakeholders, the role requires a collaborative approach to ensure consistency in service delivery and alignment with wider business objectives.
We are an inclusive employer. If you require any reasonable adjustments during the recruitment process, please discuss this with our recruitment team who are available to support a fair and accessible experience for all.
Responsibilities
- Set and manage annual and monthly objectives for team members, ensuring regular performance reviews and one-to-one meetings.
- Handle all HR-related matters in line with company policies, including timely completion of annual PDRs.
- Provide monthly coaching, development plans, and lead effective team meetings to drive performance, engagement, and support colleague growth.
- Ensure accurate reserving and payment authorisations in line with departmental guidelines and service level agreements.
- Monitor team compliance through regular audits and adherence to work condition reports and SLAs.
- Oversee technical referrals, complaint handling, and coordinate with training teams to ensure appropriate support and development for all colleagues.
Qualifications and Skills
- Strong leadership skills with a proven ability to manage and motivate teams to deliver results.
- Excellent communication, attention to detail, and time management abilities.
- Demonstrated success in meeting and exceeding performance targets within a customer-focused environment.
- Commercially aware with sound decision-making and analytical capabilities.
- Committed to personal development and the growth of team members through coaching and support.
- Ability to collaborate effectively across the Technical Claims Department; previous insurance experience is desirable.
About the Company and Benefits
We’re a digital insurance provider with ambitious plans and a focus on our 4Cs culture. We provide insurance for over four million customers and offer a competitive benefits package, including flexible working, bonus schemes, financial wellbeing support, mental wellbeing programmes, generous holiday entitlement, and various voluntary benefits.
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Technical Claims Team Leader (Recovery) employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Team Leader (Recovery)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Technical Claims Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've developed team members or improved performance. This will resonate well with the hiring managers looking for someone who can lead and inspire a team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Claims Team Leader (Recovery)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Claims Team Leader role. Highlight your leadership experience and any relevant achievements in managing teams or improving processes.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams, met performance targets, and contributed to a positive work environment.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you would lead a group of 10-14 colleagues and what strategies you would use to motivate them. Be ready to share specific examples of how you've successfully managed teams in the past.
✨Showcase Your Coaching Skills
Since this role involves coaching and developing team members, prepare to discuss your approach to performance reviews and one-on-one meetings. Bring examples of development plans you've implemented and how they positively impacted team performance.
✨Highlight Your Problem-Solving Abilities
The job requires identifying opportunities for improvement, so think of instances where you've streamlined processes or reduced inefficiencies. Be prepared to explain your thought process and the outcomes of your initiatives during the interview.
✨Emphasise Collaboration
This role requires working closely with other departments, so be ready to discuss your experience in cross-departmental collaboration. Share examples of how you've effectively communicated and aligned objectives with other teams to achieve common goals.
