At a Glance
- Tasks: Manage non-fault claims and recover costs from responsible parties after road traffic accidents.
- Company: Join a diverse team in a modern, friendly office environment.
- Benefits: Enjoy hybrid working, 25 days holiday, and an annual bonus.
- Other info: Work towards KPIs in a supportive atmosphere with great career progression.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Customer service experience is a plus; full training provided.
The predicted salary is between 28800 - 28800 € per year.
Role Purpose: Manage a portfolio of non‑fault claims after a road traffic accident. Focus on recovering costs from responsible parties, including third‑party insurers, policyholders, and suppliers. Keep stakeholders updated, collect evidence, and advance claims to ensure they are closed as non‑fault, preserving the customer’s no‑claims discount.
Work Hours / Shift Patterns: 37.5 hours per week. Monday to Friday, 09:00 – 17:30.
Responsibilities:
- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
Benefits:
- Up to 5% annual discretionary bonus.
- Hybrid working (1 day per week in the office, with the option to do more).
- A modern open‑plan office.
- Relaxed, friendly and diverse working environment.
- 'Harrys' onsite restaurant; breakfast and lunch choices, plus onsite Costa coffee.
- 25 days holiday plus bank holidays (buy/sell up to 5 days).
Qualifications:
- Previous claims or recovery experience advantageous; full training will be provided.
- Strong customer‑service skills with a background in telephony‑based roles.
- Excellent attention to detail and accurate data entry skills.
- Solid administrative skills with a proactive, organised approach.
- Good IT proficiency: Microsoft Excel, Word, and Access.
- Proven problem‑solving ability and a track record of delivering results.
Salary: Starting salary £28,800, with opportunity for progression.
Equal Opportunity: We are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Recovery Negotiator employer: Hastings Insurance Services Limited
As a Recovery Negotiator, you will thrive in a supportive and dynamic environment that prioritises employee well-being and professional growth. With a hybrid working model, a modern open-plan office, and a diverse culture, we offer a relaxed atmosphere where your contributions are valued. Enjoy competitive benefits, including an annual discretionary bonus and generous holiday allowances, while being part of a team dedicated to delivering exceptional service and continuous improvement.
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Negotiator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Recovery Negotiator role. Highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Stay organised! Keep track of your applications, follow-ups, and any conversations you have. This will help you stay on top of things and show potential employers that you're proactive and detail-oriented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Recovery Negotiator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in claims or recovery. We want to see how your skills match the role of a Recovery Negotiator, so don’t hold back on showcasing your customer service prowess!
Showcase Your Communication Skills:Since you'll be communicating with policyholders and stakeholders, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and maybe even include examples of how you've handled challenging conversations in the past.
Highlight Attention to Detail:As a Recovery Negotiator, attention to detail is key! In your application, mention any experiences where your meticulous nature helped you succeed, whether it was in data entry or assessing claims. We love candidates who can spot the little things that make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. Plus, we’re excited to hear from you!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of non-fault claims and the recovery process. Familiarise yourself with common terms and procedures, as well as any relevant legislation. This will help you speak confidently about how you can manage a portfolio of claims effectively.
✨Showcase Your Communication Skills
Since the role involves communicating with policyholders and stakeholders, prepare examples of how you've successfully handled challenging conversations in the past. Think about times when you resolved complaints or provided updates that made a difference to someone’s experience.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've had to investigate issues or make informed decisions. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure situations. This will show that you can handle the demands of the role.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Prepare to talk about your experience with data entry and how you ensure precision in your work. You might want to mention any tools or systems you've used to keep track of claims and manage your workload efficiently.
