At a Glance
- Tasks: Lead analytics to boost performance and customer outcomes in Retail Operations.
- Company: Join a forward-thinking company that values data-driven decisions.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive wellbeing support.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by translating data into actionable insights for leaders.
- Qualifications: Experience with data visualisation tools and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Overview
As our Operations Analytics Manager, you will lead analytics that drive performance, efficiency and customer outcomes across Retail Operations, translating complex operational data into actionable insights for tactical and strategic decision‑making.
You will also manage a small team of analysts and collaborate with Retail Operations, Commercial and Digital teams to support continuous improvement and our three‑year plan.
Responsibilities
- Lead the delivery of high‑quality operational analytics, insights, dashboards and performance reporting, ensuring clear storytelling to stakeholders.
- Translate complex operational data into actionable recommendations for senior leaders across the business.
- Develop a deep understanding of customer journeys, processes and demand drivers to inform decisions.
- Coordinate benefit tracking and ROI analysis, acting as a bridge between Retail Operations, Commercial and Digital.
- Support the three‑year plan process, working with Operations, Commercial and Finance partners to identify opportunities for improvement and process redesign.
- Serve as a trusted analytics partner to operational leaders, presenting evidence‑based insights to influence decisions.
- Manage at least one analyst, setting quality standards and best practices for the analytics team.
Qualifications
- Experience with large, complex data sets and data visualisation tools (e. g., Power BI) from a senior leadership perspective.
- Proven people‑leadership experience and a track record of coaching and developing high‑performing teams.
- Strong analytical and problem‑solving skills combined with the ability to translate data into clear, actionable recommendations.
- Excellent communication skills, able to present complex data to stakeholders at all levels.
- Customer‑focused mindset with commercial awareness.
- Knowledge of working in insurance or other regulated environments, or large customer operations, is beneficial.
Benefits
- Competitive salary and £5k car allowance.
- Flexible hybrid working model.
- Competitive bonus scheme and participation in the annual 4Cs performance bonus.
- Physical wellbeing: private medical insurance (PMI) and coverage of specialist visits.
- Financial wellbeing: 4× salary life assurance cover, income protection at no extra cost and matched pension contributions up to 10%.
- Access to discounts, cashback, free independent mortgage advice and a financial wellbeing support portal.
- Mental wellbeing programme including the Thrive mental health app, 24/7 colleague assistance, in‑house mental health first aiders and support groups.
- 27 days annual leave plus bank holidays, with the option to buy or sell a week.
- Health‑care cash‑back plans, dental plans, discounted health assessments and a cycle‑to‑work scheme.
- Tech and discount schemes, free onsite facilities and social events throughout the year.
- Equal Opportunity Employer
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
We have a thorough referencing process, which includes credit and criminal record checks.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
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Operations Analytics Manager - Retail Operations employer: Hastings Insurance Services Limited
Hastings Insurance Services Limited is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive training opportunities and a hybrid working model that promotes work-life balance, alongside competitive salaries and attractive benefits such as healthcare and a bonus scheme. Join us to be part of a forward-thinking team that values your contributions and supports your professional development in the exciting field of data-driven reserving.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analytics Manager - Retail Operations
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We think you need these skills to ace Operations Analytics Manager - Retail Operations
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Hastings Insurance Services Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Hastings Insurance Services Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
