Motor Claims Desktop Engineer

A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards.

Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality.

The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress.

By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.

What you will be doing

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge-sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up-to-date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes., Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge-sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up-to-date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
• Welcome to Hastings Direct - From our Group HR Director Pam Angel
• We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.

We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

We're proud of the journey we're on as a company We provide insurance for over three million customers, but we know there's even bigger opportunity out there.

The fact you're now reading this job advert means we've tempted you to find out more about #lifeat HD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

• Salary - Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.

The scheme is based on Hastings' performance against our business goals and your own personal performance.

• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well.

We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

• There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
• Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
• Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
• Hastings Group is an equal opportunities employer which means we treat people fairly.
• We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
• Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
• At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.

Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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