Key Responsibilities Lead cross‑functional delivery teams to deliver complex transformation initiatives end‑to‑end, from concept through technical delivery and operational adoption. Design customer journeys, defining systems, tools and processes to support strategic objectives while safeguarding customer and regulatory outcomes. Drive delivery discipline through planning, governance, issue resolution and progress tracking, ensuring outcomes, timelines and quality are maintained. Champion a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback. Leverage digital and technology tools and platforms (e.g., workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation. Define and shape business requirements and success measures in partnership with Operational, Commercial and Supplier teams. Qualifications home claims experience highly advantageous. Proven experience scoping and delivering large technology‑enabled/digital programmes end‑to‑end, influencing senior stakeholders. Background in portfolio shaping, including prioritisation, sequencing and linking strategic big bets to actionable delivery plans. Demonstrable experience building and presenting business cases independently with clear benefits and ROI modelling. Experience leading and delivering multiple types of transformation plans aligned to strategic priorities. Benefits Competitive salary plus £5,000 car allowance. Flexible hybrid working approach. Competitive bonus scheme – all colleagues eligible for annual 4Cs performance bonus. Private medical insurance (PMI) for Band4 colleagues. Life assurance cover (4× salary), income protection at no extra cost and matched pension contributions up to 10%. Financial wellbeing package including discounts, cashback, free independent mortgage advice and free access to financial wellbeing support. Mental wellbeing programme (Thrive app, 24/7 colleague assistance, in‑house mental health first aiders, support groups and dedicated team). 27 days annual leave plus bank holidays, with option to buy or sell one of your weeks. Access to health‑care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events and more. Equal Opportunities Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr
Transformation Manager - Home Claims in Leicester employer: Hastings Insurance Services Limited
Hastings Insurance Services Limited is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive training opportunities and a hybrid working model that promotes work-life balance, alongside competitive salaries and attractive benefits such as healthcare and a bonus scheme. Join us to be part of a forward-thinking team that values your contributions and supports your professional development in the exciting field of data-driven reserving.
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Hastings Insurance Services Limited Recruitment Team
