At a Glance
- Tasks: Lead transformative projects in fraud, driving change and innovation across teams.
- Company: Join Hastings Direct, a forward-thinking company focused on impactful transformation.
- Benefits: Enjoy competitive salary, flexible working, and extensive wellbeing support.
- Other info: Inclusive workplace with excellent growth opportunities and a supportive culture.
- Why this job: Make a real difference in fraud prevention while developing your career.
- Qualifications: Experience in operational transformation and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Leicester, London or Bexhill (Hybrid)
Role Overview: As our Transformation Manager in Fraud, you’ll be a strategic change leader, driving end‑to‑end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross‑functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job Responsibilities:
- Lead cross‑functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption.
- Lead on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes).
- Drive delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track.
- Champion a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback.
- Leverage digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation.
- Define and shape business requirements and success measures in partnership with Operational, Commercial and Supplier teams.
Essential Skills & Experience:
- Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered).
- Proven experience in scoping and delivering large technology‑enabled/digital and commercial programmes of work end to end, influencing senior stakeholders.
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans.
- Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling.
- Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities.
The Interview Process:
- Recruiter screening call.
- 1st stage interview with hiring leader.
- 2nd interview with hiring leader’s leader.
Benefits:
- Competitive salary and £5,000 car allowance.
- Flexible hybrid working – hybrid approach, discuss details with recruiter.
- Competitive bonus scheme – all colleagues eligible for annual 4Cs performance bonus.
- Physical wellbeing – private medical insurance (PMI), flexible specialist access.
- Financial wellbeing – life assurance cover equal to four times salary, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support.
- Mental wellbeing – thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups and dedicated team.
- Additional perks – 27 days annual leave + bank holidays, option to buy or sell weeks, healthcare cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events, and more.
Regrettably we are unable to offer sponsorship for this role. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. We are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Transformation Manager - Fraud in Leicester employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee wellbeing, we provide comprehensive benefits including private medical insurance, a competitive bonus scheme, and generous annual leave. Our commitment to professional growth is evident through opportunities for career advancement and a supportive environment that champions diversity and inclusion.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Manager - Fraud in Leicester
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We think you need these skills to ace Transformation Manager - Fraud in Leicester
Some tips for your application 🫡
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How to prepare for a job interview at Hastings Insurance Services Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Hastings Insurance Services Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
