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- Tasks: Lead a dynamic team, manage objectives, and drive efficiency in handling insurance claims.
- Company: Join Hastings Group, a forward-thinking employer committed to equality and inclusivity.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive mental wellbeing programme.
- Why this job: Make a real impact by leading a team and enhancing the claims process.
- Qualifications: Strong leadership skills and experience in motor insurance claims are essential.
- Other info: Access to professional development and a vibrant workplace culture.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Setting and managing colleagues' annual and monthly objectives, ensuring each colleague receives a monthly 121 to discuss performance and PDRs are conducted within the time frames expected by the business.
- Conducting regular audits on colleagues.
- Triaging new suspected 'contractual breach' claims and ensuring allocation is completed to the right person within our SLAs.
- Overseeing guidance and advice in respect of technical referrals and managing any departmental/team complaint handling, acting as an escalation point.
- Utilising predictive analytics and data to identify cohorts of riskier claims for pro-active review.
- Driving efficiency through managing productivity, costs and increasing value added activities.
Qualifications
- Strong leadership background – able to coach, develop, motivate and inspire a team of colleagues.
- Experience of handling motor insurance claims, with specific knowledge around indemnity principles including insurance contract, RTA and MIB Articles of Association, including Article 75, and experience in handling MIB claims, rules and processes.
- Excellent verbal and written communication skills, alongside strong stakeholder management across all levels, including panel law firms, suppliers and wider business stakeholders.
Benefits
- Regrettably, we are unable to offer sponsorship for this role.
- In addition to a competitive salary you will also receive:
- Flexible working – we champion a flexible hybrid working approach (please speak to your recruiter to discuss in more detail).
- Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
- Financial wellbeing – 4x your salary with our life assurance cover, income protection at no extra cost, matched pension contributions up to 10% and an award-winning package including discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
- Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, in-house mental health first aiders, support groups and a dedicated team to ensure your needs are covered.
- 25 days annual leave + bank holidays, option to buy or sell one of your weeks, access to health care cashback plans, dental plans, discounted health assessments, cycle-to-work and tech schemes, discounted and free onsite facilities, social events throughout the year and more.
Legal and Equal Opportunity
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Technical Claims Team Leader - Indemnity in Leicester employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Team Leader - Indemnity in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Hastings Group's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and experience with motor insurance claims can shine through in your answers.
✨Tip Number 3
Don’t forget to prepare some questions! Asking insightful questions about the role or the team shows that you’re engaged and serious about the position. Plus, it gives you a chance to assess if this is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the value you can bring to the team.
We think you need these skills to ace Technical Claims Team Leader - Indemnity in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership experience and knowledge of motor insurance claims. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. We love a good story, so feel free to share examples that demonstrate your stakeholder management prowess!
Highlight Your Analytical Skills: Given the focus on predictive analytics and data in the job description, make sure to mention any experience you have in using data to drive decisions. We’re keen to see how you’ve used analytics to identify risks or improve processes in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance claims and indemnity principles. Familiarise yourself with the relevant articles, especially Article 75, and be ready to discuss how you've handled similar claims in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully coached or motivated a team, and be ready to share how you manage performance and conduct one-to-ones effectively.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial, practice articulating your thoughts clearly. Be prepared to discuss how you've managed stakeholder relationships and resolved complaints in previous roles.
✨Data-Driven Mindset
Demonstrate your ability to utilise predictive analytics and data in your decision-making process. Have examples ready that show how you've identified risks and driven efficiency in your previous positions.