Subsidence Engineer in Leicester

Overview

As our new Subsidence Engineer, you'll lead technical decision-making and team capability across domestic subsidence and ground movement claims ensuring claims are investigated, validated and resolved fairly, accurately and commercially. You'll act as the technical authority for subsidence claims, supporting effective claim strategy, supplier challenges, clear customer communications and continuous improvement across the Home Claims function.

Responsibilities

• Team Leadership and Performance - leading, coaching and developing a team of subsidence claims handlers, allocating work, monitoring workloads, building technical confidence and ensuring claims progress within agreed SLAs and operational targets, acting as an escalation/technical referral point for complex, high value, sensitive or disputed claims
• Using one-to-ones, case clinics and performance conversations to support colleague development and improve claims outcomes
• Technical Claims Management - providing expert guidance on subsidence, heave, landslip, drainage related damage, tree related movement and any other structural movement claims, reviewing technical evidence and setting and challenging the claims strategy on liability, proximate cause, mitigation, repair scope, settlement, repudiation and reinstatement. Ensuring repair scopes, schedules, estimates and settlements are technically appropriate, proportionate and commercial
• Supplier and Stakeholder Management - overseeing the appointment, instruction and performance of external specialists (such as adjusters, engineers, contractors and repair networks) and ensure suppliers are providing clear and evidence-based recommendations that support robust claim decisions and customer communications, challenging supplier recommendations where required
• Customers, Quality and Compliance - ensuring customers receive clear, empathetic and timely communication, especially on complex, long running, declined or disputed claims. Using audits, quality reviews, complaint insights and root cause analysis to identify risks, trends, training needs and improvement opportunities - maintaining accurate file records
• Service Delivery - balancing customer experience, technical accuracy, indemnity control and timely resolution across the subsidence claims portfolio, monitoring claim lifecycles, outstanding actions, reserves, supplier performance and settlement activity

Qualifications and Requirements

• Appropriate professional building qualification or equivalent relevant experience
• Strong knowledge of subsidence engineering, building surveying, repair methodology, site investigation, monitoring, drainage investigation, arboriculture evidence and building pathology
• Detailed understanding of domestical structural defects including cracking, distortion, foundation movement, drainage-related damage, tree-related movement, heavy, landslip and any other ground movement
• Ability to diagnose likely cause of damage through the use of photographs, reports, survey findings, investigation results, monitoring data and repair recommendations
• Strong knowledge of policy liability, proximate cause, indemnity, exclusions, delegated authority, reserving, settlement options and customer outcome requirements
• Strong decision-making and problem-solving skills combined with excellent stakeholder management skills - able to challenge and influence and explain technical details in plain language

Company and Benefits

We are a digital insurance provider with ambitious plans. Hastings Group is an equal opportunities employer and we welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.