At a Glance
- Tasks: Review home insurance claims and ensure fair repair costs and accurate assessments.
- Company: Join Hastings Direct, a forward-thinking insurance company with a focus on inclusivity.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and extensive wellbeing support.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer outcomes while developing your technical skills.
- Qualifications: Knowledge of building pathology and home insurance policies is essential.
The predicted salary is between 30000 - 40000 £ per year.
Introducing our brand new team to Hastings Direct! As one of our new Scope Assessors, you'll provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners. You'll also be responsible for ensuring policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage. As a Scope Assessor, you'll play a key part in maintaining technical quality, supporting good customer outcomes, and protecting the business from leakage.
Responsibilities
- Review repair schedules, reports, and associated claim documentation produced by internal claims teams and external supply chain partners and use repair scheduling tools, rates, and technical knowledge to challenge estimates and ensure fair and proportionate costs.
- Assess whether repair scopes are technically accurate, complete, and aligned to the Hastings Scoping Philosophy.
- Identify potential leakage, over‑scoping, under‑scoping, duplication, or inaccuracies in repair schedules and settlement calculations.
- Provide clear, evidence‑based feedback and recommendations to improve technical accuracy and consistency across claims handling.
- Support assurance activity by highlighting trends, recurring issues and opportunities (for process or supplier improvement) and maintaining accurate records of reviews completed, findings identified and actions recommended.
Qualifications
- Deep understanding of building pathology, including the ability to identify likely causes of damage and appropriate methods of repair.
- Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes.
- Practical experience of using repair scheduling tools and scoping platforms, alongside experience of reviewing repair schedules, estimates, reports and settlement values within a home claims setting.
- Outstanding attention to detail – able to identify inconsistencies, omissions and cost inaccuracies.
- A customer focused mindset, balanced with strong commercial awareness.
Benefits
- Competitive salary.
- Flexible hybrid working approach (flexible working).
- Competitive bonus scheme – all colleagues are eligible for an annual 4Cs performance bonus.
- Financial wellbeing support: 4x salary life assurance cover, income protection at no extra cost, matched pension contributions up to 10%.
- Additional benefits: discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
- Mental wellbeing programme including the Thrive mental health app, colleague assistance programme (24/7), in‑house mental health first aiders, support groups.
- 25 days annual leave + bank holidays, option to buy or sell one of your weeks.
- Access to healthcare cashback plans, dental plans, discounted health assessments, Cycle to Work and tech schemes, discounted and free onsite facilities, social events throughout the year.
Regrettably, we are unable to offer sponsorship for this role.
Equal Opportunity Statement
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Scope Assessor - Home Claims in Leicester employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary and a flexible hybrid working approach. With a strong focus on mental health support, generous annual leave, and a commitment to inclusivity, we create a rewarding environment for our Scope Assessors to thrive while ensuring fair outcomes for our customers.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scope Assessor - Home Claims in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Insurance Services Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Scope Assessor - Home Claims in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Insurance Services Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Insurance Services Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Insurance Services Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Insurance Services Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Insurance Services Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
