Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead process improvements and enhance customer experiences in the Claims functions.
- Company: Join Hastings Group, a forward-thinking employer committed to inclusivity.
- Benefits: Attractive salary, flexible working, health plans, and 25 days annual leave.
- Why this job: Make a real impact by driving change and improving processes.
- Qualifications: Experience in operational processes, ideally in insurance or financial services.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 60000 - 75000 £ per year.
The Process Design Lead will be responsible for driving effective process management and continuous improvement across the Claims functions. This role will identify, own, and deliver enhancements that strengthen operational performance, customer experience, and risk control. Using a clear and robust process improvement framework, the role will bring together key stakeholders to conduct holistic reviews of end‑to‑end journeys and processes. Through this, it will deliver meaningful, measurable improvements across quality, efficiency, compliance, and customer outcomes. In addition, the Process Design Lead will act as the function's subject‑matter expert for process management, providing guidance on best practice and strengthening process governance. The role will also play a critical part in shaping the use of data and insight to inform intelligent, evidence‑based process improvement.
Responsibilities
- Contribute to the design, delivery and embedding of the Process Improvement Framework.
- Lead end‑to‑end strategy, process and journey reviews, using appropriate tools and methodologies to identify improvement and innovation opportunities.
- Use data and analytical tools to uncover inefficiencies, control gaps, root causes and process adherence issues, collaborating closely with operational and commercial stakeholders.
- Document improvement actions, own delivery of agreed changes, track impact and provide clear, regular reporting.
- Produce timely, accurate and accessible colleague guidance, including Standard Operating Procedures.
- Support capability building by designing and delivering internal training and ongoing coaching.
- Partner with change teams and business stakeholders to drive alignment and embed a culture of continuous improvement across the function.
Qualifications
- Operational process experience ideally gained within insurance or financial services.
- Strong experience of process improvement and strategic change delivery.
- Ability to inspire and influence change at all levels.
- A strong understanding of risk, control and assurance.
- Broad understanding of commercial objectives.
Interview Process
Our interview process involves a 1 hour 30 minutes virtual case study presentation and competency‑based interview.
Benefits
- Attractive salary based on experience (pay reviews also completed each year).
- Flexible working: hybrid approach; discuss days in office and at home with recruiter.
- Competitive bonus scheme: all colleagues eligible for the annual 4Cs performance bonus, usually paid in March, based on company and personal performance.
- Physical wellbeing: healthcare cash plan providing reimbursement for everyday health care.
- Financial wellbeing: 4× salary life assurance and income protection at no extra cost, pension contribution match up to 10%, plus discounts and cashback on everyday retailers and company products, fee‑free independent mortgage advice, and free access to financial wellbeing support.
- Mental wellbeing programme: thrive app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team.
- 25 days annual leave plus bank holidays, with option to buy or sell a contracted week, private healthcare, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events throughout the year.
- All benefits available from day one; optional benefits that require a 12‑month payment schedule become available after completion of probation.
Our 4Cs principles: create the right culture, give the right tools, deliver good outcomes for every customer, grow profitably and sustainably, and invest in the communities we serve.
Equal Employment Opportunity
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Process Design Lead in Leicester employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Design Lead in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for that virtual case study presentation by simulating it with friends or family. The more comfortable you are presenting your ideas, the more confident you'll feel when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Process Design Lead in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Process Design Lead role. Highlight your experience in process improvement and operational performance, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Data Skills: Since this role involves using data to drive improvements, don’t forget to mention any analytical tools or methodologies you’ve used in the past. We love seeing candidates who can leverage data to uncover inefficiencies and enhance processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Process Improvement Framework
Familiarise yourself with the key elements of process improvement frameworks. Be ready to discuss how you’ve applied these in past roles, especially in insurance or financial services. This will show that you understand the core of what the role entails.
✨Data is Your Best Friend
Prepare to talk about how you've used data and analytical tools to identify inefficiencies and improve processes. Bring examples of specific metrics you’ve tracked and how they led to measurable improvements. This will demonstrate your ability to leverage data for decision-making.
✨Engage Stakeholders Effectively
Think about how you’ve collaborated with various stakeholders in previous roles. Be ready to share examples of how you’ve inspired change and aligned teams towards common goals. This will highlight your interpersonal skills and ability to drive continuous improvement.
✨Practice Your Presentation Skills
Since the interview includes a case study presentation, practice delivering your ideas clearly and confidently. Use visual aids if possible, and ensure you can explain complex concepts simply. This will help you make a strong impression during the virtual interview.