At a Glance
- Tasks: Support delivery managers in implementing change projects that enhance customer and colleague experiences.
- Company: Join Hastings Group, a forward-thinking company committed to equal opportunities.
- Benefits: Enjoy competitive salary, flexible working, and a comprehensive wellbeing programme.
- Other info: Flexible hybrid work, 25 days leave, and a vibrant workplace culture await you.
- Why this job: Make a real difference by improving processes and outcomes for customers and colleagues.
- Qualifications: Experience in project support and a passion for operational improvement are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Support Delivery Managers to implement a portfolio of change projects, translating ideas into credible plans that benefit customers, colleagues and the company.
- Build a supportive group of stakeholders for each change, working creatively to solve challenges in partnership with frontline colleagues, specialists and wider Claims/Hastings teams.
- Promote a whole-systems thinking approach, ensuring each change considers processes across the customer journey and is implemented with lasting results.
- Document processes within each change and establish controls to reduce error risk, while ensuring key performance reporting tracks project benefits accurately.
- Deliver robust plans for each change, ensuring clear outcomes, timelines and integration into a busy Claims Operation.
- Coordinate changes across several areas including IT systems, processes and customer communications, and support the budget process for each project.
Qualifications
- Strong proven experience of supporting and delivering multiple projects successfully, including changes across various operational areas such as IT and processes.
- Good knowledge of working with change in a regulated environment such as insurance or financial services – claims or home claims experience is advantageous.
- Experience working in a matrix organisation.
- Genuine drive, motivation and passion for improving outcomes for colleagues and customers.
Benefits
- Competitive salary and an annual bonus scheme based on company performance.
- Flexible hybrid working arrangement.
- Financial wellbeing support – life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and an award-winning package that includes discounts, cashback and access to financial advice.
- Mental wellbeing programme – the Thrive app, a 24/7 colleague assistance programme, in-house mental health first aiders, support groups and a dedicated wellbeing team.
- 25 days annual leave plus bank holidays, with option to buy or sell a week; health-care cash-back plans, dental plans, discounted health assessments, cycle-to-work and tech schemes, discounted and free onsite facilities, and social events.
Sponsorship
Regrettably, we are unable to offer sponsorship for this role.
Equal Opportunities
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also accommodate reasonable adjustments during the recruitment process to ensure a fair and accessible experience for all applicants.
Operations Delivery Executive - Home Claims in Leicester employer: Hastings Insurance Services Limited
Hastings Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside an annual bonus scheme. With a flexible hybrid working arrangement and a comprehensive benefits package that includes mental health support and generous leave options, employees are empowered to thrive in a supportive and innovative work culture. The company fosters collaboration across teams, ensuring that every change project contributes positively to both customer experiences and colleague satisfaction.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Delivery Executive - Home Claims in Leicester
✨Tap into Campus Networks
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We think you need these skills to ace Operations Delivery Executive - Home Claims in Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Insurance Services Limited.
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Research and Reflect:Before hitting that 'apply' button on Hastings Insurance Services Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Insurance Services Limited.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Insurance Services Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Insurance Services Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
