Hastings Group is seeking an experienced Complex Complaints Leader to join our Leicester or Bexhill offices. You will lead a team of Complaint Resolution Specialists focusing on executive complaints, litigation, and FOS file requests, ensuring fairness, timeliness and alignment with policies and regulatory requirements.
You will build trusted relationships with Executive Committee members, provide clear updates on complex cases, manage workload and service standards, and drive improvements using
#J-18808-Ljbffr
Lead, Complex Complaints & Regulatory Outcomes in Leicester employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer that prioritises employee development and innovation in the rapidly evolving fields of AI and digital skills. With a collaborative work culture that encourages creativity and continuous learning, employees benefit from tailored career frameworks and opportunities to engage in impactful projects. Located in a dynamic environment, team members are empowered to make meaningful contributions while enjoying a supportive atmosphere that values their growth and well-being.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
