At a Glance
- Tasks: Lead a dynamic team in handling home insurance claims and ensure top-notch service quality.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing package.
- Other info: We promote inclusivity and support your career development every step of the way.
- Why this job: Be part of an exciting journey to transform home claims handling in the UK.
- Qualifications: Proven leadership experience and a background in claims handling are essential.
The predicted salary is between 34650 - 42350 £ per year.
We have an exciting opportunity for a Home Claims Team Leader to come and join us!
This area is experiencing excellent growth and development, so it's a chance to get involved in something exciting.
You will be responsible for a team of Home Claims handlers and the overall quality of claims handling, both within Hastings Direct and by outsourced partners.
As one of our Leaders in a growing area of the business, this role is critical to our delivery and success.
- We're looking for someone with a tenacious approach to getting things done!,
- Supporting the Hastings Direct goal to become a market leading home claims handling function
- Setting and managing annual and monthly objectives and providing coaching and development plans to support ongoing progression
- Ensuring annual PDRs are conducted
- Ensuring payments are authorised in line with the departmental SLA's
- Conducting regular monthly audits on colleagues
- Overseeing guidance and advice in respect of technical referrals
- Engaging and motivating the team and delivering effective meetings where required
- Supporting the overall quality of claims handling internally and by outsourced partners Excellent leadership experience in a call centre environment
- Claims background (home claims highly desirable)
- Strong customer and colleague focus
- Excellent communication and coaching skills We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there's even bigger opportunity out there.
The fact you're now reading this job advert means we've tempted you to find out more about #lifeat HD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
Regrettably, we are unable to offer sponsorship for this role.
Benefits
- Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
- Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...
We call it the 4Cs.
We focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
- Job posting end date
- #J-18808-Ljbffr
Home Claims Team Leader in Leicester employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer that prioritises employee development and innovation in the rapidly evolving fields of AI and digital skills. With a collaborative work culture that encourages creativity and continuous learning, employees benefit from tailored career frameworks and opportunities to engage in impactful projects. Located in a dynamic environment, team members are empowered to make meaningful contributions while enjoying a supportive atmosphere that values their growth and well-being.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Team Leader in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Insurance Services Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Insurance Services Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Home Claims Team Leader in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Insurance Services Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Insurance Services Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Insurance Services Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Insurance Services Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Insurance Services Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
