Home Claims Recovery Handler in Leicester

Due to our incredible growth across Home, we’re expanding the Recovery team. As a Recovery Handler, you will specialise in Home Claims, using your recovery knowledge and experience to proactively pursue the successful recovery of Hastings’ outlay against the party or parties responsible for damage to customers’ homes. You will support customers, help them understand the recovery journey, and keep them updated throughout the claim life. You will take a rigorous approach by working effectively with our legal panel, when required, to achieve the best possible outcomes.

Responsibilities

• Proactively manage and maintain a portfolio of home recovery claims of varying complexity and value, and where appropriate instruct panel solicitors to assist with recovery and initiate legal proceedings.
• Manage recovery referrals from colleagues and suppliers, investigate claims to identify and progress valid recoveries and collaborate closely with wider Home Claims colleagues to increase awareness of recoveries and ensure opportunities are identified.
• Work with the supply chain to build robust processes that maximise recovery opportunities and success, and assist with measuring supplier performance on recoveries.
• Maintain accurate financials on all claims owned within the portfolio, adhere to the recovery reserving philosophy and apply a true reserve based on realistic recovery prospects.
• Ensure customers are kept up to date on all material developments, including how decisions that will impact them are reached, via telephone (inbound and outbound) and written correspondence.
• Use recovery claims knowledge and all available investigation tools to resolve liability and quantum challenges.

Qualifications

• Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes).
• Sound knowledge and experience of relevant legal principles and case law.
• Outstanding communication and organisational skills, ensuring customers are always kept updated.
• Experience handling property liability claims is beneficial.

Benefits

• Regrettably, we are unable to offer sponsorship for this role.
• In addition to a competitive salary you will receive a comprehensive package including:
• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – we provide life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
• Mental wellbeing programme – including a mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team.
• 25 days annual leave plus bank holidays, with the option to buy or sell a week.
• Access to health care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events throughout the year.

EEO Statement

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital or family status. We conduct thorough referencing, including credit and criminal record checks. We are committed to creating an inclusive environment and will provide reasonable adjustments during the recruitment process if needed.