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- Tasks: Investigate suspected fraudulent claims and support fraud processes in home insurance.
- Company: Join a digital insurance provider with ambitious growth plans in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and comprehensive health and wellbeing support.
- Why this job: Make a real impact in fraud prevention while developing your skills in a dynamic environment.
- Qualifications: Experience in insurance fraud or household claims and strong communication skills required.
- Other info: Be part of a diverse team committed to fairness and equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Reporting into one of our Home Fraud Team Leaders, you will be tackling a mix of suspected fraudulent claims across contents and buildings insurance and working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims.
Responsibilities
- Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims.
- Conducting investigations on claims where we hold a suspicion of fraud.
- Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems.
- Supporting the design of relevant fraud processes.
- Acting as a technical referral point for Home Claims Handlers, to support fraud identification.
- Tackling a mix of suspected fraudulent claims across contents and buildings.
Qualifications
- Has a technical fraud background within insurance or has strong experience of household/home/property claims.
- Strong overall claims understanding - familiar with the end-to-end claims journey.
- Capable of making decisions and challenging the status quo - able to utilise strong communication skills and engage with a varied audience.
About the company and benefits
We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We provide insurance for over four million customers and offer a comprehensive benefits package.
- Flexible working - hybrid working approach.
- Competitive bonus scheme - annual 4Cs performance bonus.
- Financial wellbeing: life assurance, income protection, and pension contributions.
- Mental wellbeing: Thrive app, colleague assistance programme, in-house mental health support.
- 25 days annual leave + bank holidays (option to buy/sell one week).
- Discounts, health plans, cycle to work, tech schemes, and more.
Our recruitment team is here to provide support to ensure a fair and accessible experience for all. If you require any reasonable adjustments during the recruitment process, please let us know.
Fraud Investigator -Home Claims in Leicester employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator -Home Claims in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and fraud investigation sectors. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for fraud investigator roles and practice your responses. Think about your past experiences and how they relate to tackling fraudulent claims. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in fraud detection and claims management. This can set you apart from other candidates and give us a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining Hastings Direct. Let’s make it happen!
We think you need these skills to ace Fraud Investigator -Home Claims in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Investigator role. Highlight your technical fraud background and any relevant experience in household or property claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tackling fraud in home claims. Share specific examples of your past experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since you'll be engaging with various teams and stakeholders, it's crucial to demonstrate your strong communication skills. In your application, mention instances where you've effectively communicated complex information or challenged the status quo.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Fraud Basics
Make sure you brush up on your knowledge of fraud detection and investigation techniques. Familiarise yourself with common fraudulent claims in the home insurance sector, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since you'll be liaising with various teams and suppliers, it's crucial to highlight your strong communication skills. Prepare examples of how you've effectively communicated complex information or resolved conflicts in previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making abilities. Think about past experiences where you had to challenge the status quo or make tough calls regarding claims, and be ready to discuss these in detail.
✨Understand the Company Culture
Research Hastings Direct's 4Cs culture and values. Be prepared to discuss how your personal values align with theirs, and think of ways you can contribute to their goal of becoming the best and biggest in the UK market.
