Colleague Assurance Manager in Leicester

Responsibilities

• Set direction for colleague assurance across customer‑facing operations, ensuring workforce assessments are fair, evidence‑based, risk‑led and aligned to the QA framework.
• Own assurance confidence through quality standards, consistency, governance and risk escalation, ensuring colleague assessment activity meets framework requirements.
• Lead accreditation, calibration and capability development to ensure consistent interpretation of QA standards, strong professional judgement and effective quality governance.
• Build and develop a high‑performing colleague assurance team, prioritise and allocate resources based on risk, and foster accountability, challenge and continuous improvement.
• Drive shift from volume‑based checking to analytics‑led, end‑to‑end customer journey assurance, focusing effort on the areas of greatest customer, conduct and operational risk.
• Act as the lead for the colleague assurance pillar, providing insight, assurance expertise and constructive challenge to influence governance outcomes, operational improvements and senior stakeholder decisions.

Qualifications

• Strong quality assurance leadership experience, including managing assurance activity within insurance, financial services or other regulated environment.
• Strong knowledge of FCA regulation, Consumer Duty and customer outcome‑focused assurance with a clear understanding of QA frameworks, governance and assurance methodologies.
• Proven leadership capability in developing high‑performing teams through coaching, calibration, accreditation and quality governance.
• Strong analytical and risk‑based decision‑making skills, using data and insight to identify risks, prioritise assurance activity and drive improvements.
• Excellent stakeholder management and influencing skills, with experience presenting assurance insight and providing constructive challenge to senior leaders.
• Resilient and adaptable change leader, able to collaborate across multiple functions and drive continuous improvement in quality, assurance effectiveness and customer outcomes.

Benefits

• Competitive salary.
• £5k car allowance.
• Competitive bonus scheme and annual 4Cs performance bonus.
• Physiological wellbeing: private medical insurance (PMI).
• Financial wellbeing: life insurance cover (4x salary), income protection, matched pension contributions up to 10% and access to life assurance.
• Additional benefits: 27 days annual leave + bank holidays, flexible hybrid working, health care cash‑back plans, dental plans, discounts, cycle‑to‑work and tech schemes, on‑site facilities, mental health programme with Thrive app, assistance programme, in‑house first‑aiders, support groups.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.