Claims Auditor - Household in Leicester

Location: Leicester, London or Bexhill (hybrid)

We’re a digital insurance provider with ambitious plans to become the best in the UK market. We have invested heavily in data and tech, and value a culture that focuses on continuous improvement.

Role Overview

As a Claims Auditor, you will work with stakeholders to deliver effective audits and reporting, focusing on robust, risk‑based audits across Household Claims, ensuring fair customer outcomes, compliance, and financial risk management.

Responsibilities

• Develop a complete understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud.
• Develop and carry out robust, risk‑based audits across Household (within Insurer Services).
• Deliver balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas of development, and providing solutions where appropriate.
• Identify areas for indemnity savings and take appropriate steps to deliver financial benefits in line with personal and business objectives.
• Manage root cause analysis for all complaints, including FOS, and recommend improvements to reduce justified complaints, increase renewal retention, and comply with FCA regulatory requirements.
• Review the quality of work conducted by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity.

Essential Skills/Experience

• Strong audit experience in a regulated environment (insurance, financial services, energy, etc.).
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
• Confidence communicating and providing feedback to stakeholders and teams at all levels.
• Specific household/home/motor audit experience is beneficial but not essential.

Benefits

• Competitive salary and bonus scheme – eligible for annual 4Cs performance bonus.
• Flexible hybrid working – speak to recruiter for details.
• Financial wellbeing: 4x salary life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, plus life insurance, cashback, mortgage advice, and financial support.
• Mental wellbeing programme: thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team.
• 25 days annual leave + bank holidays, option to buy or sell one week, healthcare cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, free onsite facilities, and social events.

We are unable to offer sponsorship for this role. As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We welcome applications through the Disability Confident Scheme. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons irrespective of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process that includes credit and criminal record checks.