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- Tasks: Lead teams in IT Asset Management and Second Line Support to enhance operational efficiency.
- Company: Join a forward-thinking company that values leadership and innovation.
- Benefits: Attractive salary, bonuses, health plans, and generous annual leave.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving IT services and supporting your colleagues.
- Qualifications: Strong leadership skills and experience in IT support and asset management.
The predicted salary is between 50000 - 60000 £ per year.
You'll be responsible for leading specialist teams, ensuring robust asset lifecycle management, and delivering high-quality second line support that enables colleagues to work effectively every day. If you're a confident people leader with strong operational experience across IT Asset Management and Second Line/Desktop support, this role offers the opportunity to make a meaningful impact.
Leadership & People Management
- Lead and inspire IT Asset Management and Second Line Support teams, setting clear direction, priorities, and expectations.
- Line manage specialists, ensuring strong performance, engagement, and professional development.
End User Support Accountabilities
- Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.
- Own the end-to-end IT asset lifecycle, from procurement and deployment through to renewal, reuse, and disposal.
Operational Excellence & Continuous Improvement
- Identify inefficiencies, risks, and service gaps across IT Asset Management and Second Line Support.
- Lead service improvement initiatives, automation, and process optimisation.
Governance, Risk & Quality
- Ensure services are compliant with IT governance, security, audit, and regulatory requirements.
- Maintain high-quality documentation across services, assets, and operational processes.
Benefits
- Salaried – Attractive salary based on experience (pay reviews are completed each year).
- Competitive Bonus Scheme – All colleagues are eligible for the annual 4Cs performance bonus, typically paid in March.
- Physical Wellbeing – Colleagues receive funding to claim against everyday health care through the healthcare cash plan.
- Financial Wellbeing – Grants include life assurance cover and income protection at no extra cost, pension contribution match up to 10%, discounts and cashback at everyday retailers, fee‑free independent mortgage advice, and free access to financial wellbeing support.
- Mental Wellbeing Programme – The company provides a thrive mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team.
- Annual Leave – 25 days annual leave plus bank holidays, with the option to buy or sell one of your contracted weeks.
- Healthcare and Dental – Access to private healthcare and dental plans.
- Other – Discounted health assessments, cycle‑to‑work scheme, technology schemes, discounted and free onsite facilities, social events throughout the year, and more.
IT Asset Management & Second Line Support Leader employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Asset Management & Second Line Support Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to IT Asset Management and Second Line Support, so you can showcase how your experience aligns with their needs.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams and improved processes in past roles. This will help you stand out as a confident people leader during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Asset Management & Second Line Support Leader
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams and managing people. We want to see how you've inspired others and set clear directions in your previous roles.
Demonstrate Your Technical Know-How: Since this role is all about IT Asset Management and Second Line Support, be sure to showcase your operational experience. Talk about specific tools or processes you've used to manage assets effectively.
Focus on Problem-Solving: We love candidates who can identify inefficiencies and propose solutions. Share examples of how you've improved processes or resolved complex issues in your past roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Stuff
Make sure you brush up on IT Asset Management and Second Line Support principles. Be ready to discuss your experience with asset lifecycle management and how you've led teams in the past. This shows you're not just familiar with the concepts, but you can also apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and managed teams before. Think about specific situations where you set clear directions or improved team performance. This will demonstrate your capability as a confident people leader, which is crucial for this role.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about any service improvement initiatives you've led. Discuss how you've identified inefficiencies and implemented changes that made a real difference. This aligns perfectly with the operational excellence aspect of the job.
✨Understand Governance and Compliance
Familiarise yourself with IT governance, security, and compliance requirements. Be prepared to discuss how you've ensured services met these standards in your previous roles. This will show that you take quality and risk management seriously, which is key for this position.