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- Tasks: Join our team to help restore homes and manage customer claims effectively.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Why this job: Be part of a supportive culture focused on growth and community impact.
- Qualifications: Experience in restoration and a proactive attitude are essential; training provided.
- Other info: We welcome diverse applicants and offer a thorough recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
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Drying and Restoration Technician
We are looking for our Technicians to cover North London, Midlands and Luton as priority areas so we welcome applications from candidates who are able to commit to this locations on a permanent basis.
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure we would love to hear from you.
Role overview
Our growing Home Response – Drying and Restoration Team are responsible for visiting our customers to help evaluate their claim, take immediate and urgent action to remove debris and install the relevant equipment to restore the customer\’s home. They\’ll project manage the customer\’s claim onsite, offer immediate settlement or be their key point of contact until building repairs commence.
Job details – you\’ll need to have demonstrable experience in:
- Deliver accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations.
- Identify and implement best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning.
- Work closely with customers to agree settlement plans, arrange alternative accommodation or temporary solutions, and ensure a smooth claims journey.
- Manage and maintain company-provided equipment and vehicle and will be expected to travel to various locations throughout the week.
- Escalate complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey.
- Continuously develop your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements.
Drying and Restoration Technician
We are looking for our Technicians to cover North London, Midlands and Luton as priority areas so we welcome applications from candidates who are able to commit to this locations on a permanent basis.
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure we would love to hear from you.
Role overview
Our growing Home Response – Drying and Restoration Team are responsible for visiting our customers to help evaluate their claim, take immediate and urgent action to remove debris and install the relevant equipment to restore the customer\’s home. They\’ll project manage the customer\’s claim onsite, offer immediate settlement or be their key point of contact until building repairs commence.
Job details – you\’ll need to have demonstrable experience in:
- Deliver accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations.
- Identify and implement best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning.
- Work closely with customers to agree settlement plans, arrange alternative accommodation or temporary solutions, and ensure a smooth claims journey.
- Manage and maintain company-provided equipment and vehicle and will be expected to travel to various locations throughout the week.
- Escalate complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey.
- Continuously develop your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements.
Essential skills/experience:
- Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation.
- Proven expertise across all damage perils and restoration scenarios, including hands-on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes.
- A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
- Physically capable of property strip-outs and equipment handling, with full use of a company vehicle provided.
- Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks.
- Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development.
The interview process
Our interview process involves the below:
- Screening call
- Virtual interview with hiring leader
As a Disability Confident employer, we\’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you\’re applying for a job with us, you\’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career\’s website.
Regrettably we are unable to offer sponsorship for this role
Benefits: In addition to a competitive salary, you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme– all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There\’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
General Business and Other
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Industries
Insurance Agencies and Brokerages, Insurance Carriers, and Insurance
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Drying and Restoration Technician employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drying and Restoration Technician
✨Tip Number 1
Familiarise yourself with the specific areas Hastings Direct covers, particularly North London, Midlands, and Luton. Being knowledgeable about these locations can help you demonstrate your commitment and readiness to work in these regions during interviews.
✨Tip Number 2
Highlight any previous experience you have in flood and water damage management. Be prepared to discuss specific scenarios where you've successfully implemented restoration best practices, as this will show your expertise and suitability for the role.
✨Tip Number 3
Showcase your customer service skills during the interview process. Since the role involves working closely with customers to manage their claims, emphasising your ability to communicate effectively and provide support will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn. Hastings Direct values a positive attitude and ongoing training, so sharing examples of how you've embraced new challenges or improved your skills in past roles can make a strong impression.
We think you need these skills to ace Drying and Restoration Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in flood and escape of water damage management. Include specific examples of your work with restoration best practices and compliance with health & safety regulations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to customer care and professionalism, and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Qualifications: If you have qualifications in drying and restoration, such as BDMA certification, be sure to mention these prominently. Highlight any hands-on experience with specialist tools and equipment that would be beneficial for the role.
Prepare for the Interview: Research Hastings Direct and their 4Cs culture. Be ready to discuss how you can contribute to their goals and share examples of how you've successfully managed claims or projects in the past.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of drying and restoration techniques, as well as health and safety regulations. Be prepared to discuss specific scenarios you've encountered in the past and how you handled them.
✨Demonstrate Customer Care Skills
Since this role involves working closely with customers, highlight your experience in customer service. Share examples of how you've managed customer expectations and resolved issues effectively.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about how you would approach common challenges in drying and restoration, and be ready to explain your thought process.
✨Familiarise Yourself with the Company Culture
Research Hastings Direct and their 4Cs culture. Understanding their values will help you align your answers with what they are looking for in a candidate, showing that you're a good fit for their team.
