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- Tasks: Manage customer claims and provide top-notch service through calls and updates.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy flexible hours, a friendly environment, and up to 25 days holiday plus bank holidays.
- Why this job: Gain valuable experience with expert training and clear career progression opportunities.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Earn bonuses, enjoy onsite dining, and receive tech support for your role.
The predicted salary is between 25150 - 30000 £ per year.
Working Hours/Shift Patterns
You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between 09:00 – 17:30.
Salary
The role offers a starting salary of £25,150. Upon successful completion of your training (typically 8 weeks), this will increase to £25,500. We are committed to supporting your growth with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000.
Job Responsibilities
- Manage a portfolio of policyholder\’s write-off claims.
- Handle incoming and outbound calls from customers and external partners.
- Provide excellent customer service, empathy, and understanding, ensuring clear expectations and regular updates throughout the claims process.
- Maintain accurate records, reserves, and a proactive diary system for timely case reviews.
- Communicate confidently and precisely to prevent confusion and ensure a seamless customer journey.
Additional Benefits and Information
- Full training with industry experts and ongoing coaching.
- Up to 5% annual discretionary bonus.
- Relaxed, friendly, and diverse working environment.
- Career progression opportunities and professional qualifications support.
- \’Harrys\’ onsite restaurant and Costa coffee.
- Refer a friend scheme: earn £500 per referral.
- Provided with necessary tech, including a Microsoft Surface laptop.
- 25 days holiday plus bank holidays, with buy/sell options.
We are committed to inclusivity and fairness in our recruitment. Please note that applications via the Disability Confident Scheme are not accepted due to high volume, but adjustments are available during assessments. We welcome applications from all backgrounds and conduct thorough reference, credit, and criminal record checks.
Candidate Requirements
- Outstanding customer service skills, both verbal and written.
- Active listening and negotiation skills.
- Proactive approach and organizational skills.
- Ability to lead conversations and handle objections.
- High attention to detail.
Our ambition at Hastings Direct is to be the UK\’s leading digital insurance provider, and our Customer teams are central to delivering high-quality service to thousands of customers daily.
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Customer Advisor Motor Claims (Write Off) employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Motor Claims (Write Off)
✨Tip Number 1
Familiarise yourself with the motor claims process and common write-off scenarios. Understanding the nuances of these claims will help you engage confidently during interviews and demonstrate your knowledge.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of calls you might handle, showcasing your ability to empathise and communicate effectively with customers.
✨Tip Number 3
Research Hastings Direct and their approach to customer service. Being able to discuss their values and how they align with your own will show your genuine interest in the company and the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Advisor role, giving you an edge in your application.
We think you need these skills to ace Customer Advisor Motor Claims (Write Off)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role of Customer Advisor Motor Claims. Use specific examples that demonstrate your ability to handle claims and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Mention how your proactive approach and attention to detail make you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your active listening, negotiation skills, and ability to manage multiple tasks. These are crucial for handling write-off claims effectively and ensuring customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you demonstrated empathy and understanding, as well as how you managed difficult situations.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can help you clarify any points, which is crucial for handling claims effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and negotiation skills. Prepare for scenarios related to write-off claims and think about how you would handle objections or difficult conversations with customers.
✨Research the Company Culture
Familiarise yourself with Hastings Direct's values and work environment. Mentioning how you align with their commitment to inclusivity and fairness can set you apart as a candidate who fits well within their team.
