At a Glance
- Tasks: Drive conversion strategies and manage optimisation projects to enhance customer experiences.
- Company: Join Hastings Direct, a leading digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: Be part of a culture that values inclusivity and continuous improvement.
- Why this job: Make a real impact in a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Experience in optimisation, data analysis, and user experience design is essential.
The predicted salary is between 63000 - 77000 £ per year.
- Working for the Optimisation team in Digital New Business & Renewals you will assist in delivering the strategy and KPIs which directly contribute to business objectives.
- Own the end-to-end delivery in experimentation, including prioritisation, managing the Optimisation Roadmap, requirements gathering, test briefing & sign-off processes with key stakeholders, measurement and next step recommendations.
- Maintaining of the Optimisation Roadmap and tracking of all activity, hypotheses creation, outcomes and applying these across the organisation.
- Conducting regular competitor analysis and insights, staying abreast of industry best practice.
- Driving the continuous process improvement of our processes covering insight-driven ideation, business prioritisation, customer centric UX execution, robust build and QA processes and reporting, analysis and communications.
- In addition to our core Optimisation programme, you will support the development and delivery of new propositions, and MVPs to our customer base., At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
- Experience working in optimisation and experimentation with a proven track record of commercial success working in a high-volume ecommerce business.
- Experience working with data platforms such as Power BI and Snowflake together with a solid understanding of commercial performance.
- An experienced, data-driven digital / digital marketing professional focused on evaluating qual and quant data and turning this into conversion-centric digital strategies and online experiences.
- The ability to apply knowledge of user testing and research and web analytics, including user segments and audiences, to the optimisation process.
- Hands-on experience of using one or more AB testing platforms - e. g., Monetate, Optimizely etc.
Experience of client-side testing is essential and server-side testing is preferred.
- Experience in user experience design and website content.
- Company
Welcome to Hastings Direct.
We're a digital insurance provider with bold ambitions to become the best and biggest in the UK market.
Over recent years, we've made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers.
We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.
Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.
From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable.
As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.
Benefits
- In addition to a competitive salary you will also receive… Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
- Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
- Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.
- #J-18808-Ljbffr
Conversion Rate Optimisation Executive - 12 Month FTC employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer that prioritises employee development and innovation in the rapidly evolving fields of AI and digital skills. With a collaborative work culture that encourages creativity and continuous learning, employees benefit from tailored career frameworks and opportunities to engage in impactful projects. Located in a dynamic environment, team members are empowered to make meaningful contributions while enjoying a supportive atmosphere that values their growth and well-being.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
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