At a Glance
- Tasks: Lead a team to combat fraud and protect customers at Hastings Direct.
- Company: Join Hastings Direct, a leader in the insurance industry with a focus on inclusivity.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a performance bonus scheme.
- Other info: We promote an inclusive environment and welcome diverse applicants.
- Why this job: Make a real difference by leading a team that safeguards customers from fraud.
- Qualifications: Experience in claims or fraud and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Lead Claims Fraud First Party in protecting Hastings Direct customers against fraudulent claims.
- Provide overall team support and support the Claims Fraud Operations Manager, driving performance and maintaining performance levels.
- Overall responsibility for a team of Claims Fraud First Party Investigators.
- Implement the Claims Fraud strategy and create relevant performance measures.
- Ensure quality and development needs are met day-to-day.
- Conduct regular one-to-ones, team meetings and ensure everyone has a development plan with actions.
- Act as referral point, providing coaching, mentoring and training.
- Provide regular audit reports and bespoke reports as agreed.
Qualifications
- Proven knowledge of Claims and/or Fraud.
- Experience in people leadership.
- Understanding of MLCX culture and ability to create that culture within your team.
- Strong stakeholder management and coaching skills.
Benefits
- Competitive salary.
- Flexible hybrid working.
- Performance bonus scheme.
- Financial wellbeing package.
- Mental wellbeing programme.
- 25 days annual leave plus bank holidays.
Other Information
Regrettably, we are unable to offer sponsorship for this role.
Equal Opportunity Statement
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Claims Fraud Team Leader - First Party employer: Hastings Insurance Services Limited
At Hastings Direct, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. As a Claims Fraud Team Leader, you will benefit from flexible hybrid working arrangements, a competitive salary, and a robust performance bonus scheme, all while leading a dedicated team in a supportive environment that fosters growth and inclusivity.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Team Leader - First Party
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Insurance Services Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Fraud Team Leader - First Party
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Insurance Services Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Insurance Services Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Insurance Services Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Insurance Services Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Insurance Services Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
