Recovery Negotiator Advisor in Bexhill-on-Sea

Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we've got you covered with full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service especially in phone or web chat environments, this role could be the perfect fit for you!

Working Hours / Shift Patterns

You will work 37.5 hours per week on a Monday to Friday 09:00 - 17:30.

Role Purpose

Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.

Key Responsibilities

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
• Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
• Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Qualifications

• Previous claims or recovery experience is advantageous, but full training will be provided.
• Strong customer service skills with a background in telephony-based roles.
• Excellent attention to detail and accurate data entry capabilities.
• Solid administrative skills with a proactive and organized approach to work.
• Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
• Proven problem-solving ability and a track record of delivering results.

Benefits

• Up to 5% annual discretionary bonus
• Hybrid working (1 day per week in the office with option to work more)
• A fantastic open-plan modern office
• We promote a relaxed, friendly & diverse working environment
• On-site restaurant – Harrys – with a wide range of choice at breakfast and lunchtime and a Costa coffee shop
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

Salary

The starting salary is £28800, with opportunity for progression.

EEO Statement

At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.