Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage non-fault claims and recover costs from responsible parties after road traffic accidents.
- Company: Join Hastings Direct, a vibrant and inclusive insurance company.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and 25 days holiday.
- Why this job: Kickstart your career in insurance with full training and real impact on customer satisfaction.
- Qualifications: Strong customer service skills and a proactive attitude; experience is a plus but not required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 27750 - 38850 £ per year.
Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we've got you covered with full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service especially in phone or web chat environments this role could be the perfect fit for you!
Role Purpose
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
Responsibilities
- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
Qualifications
- Previous claims or recovery experience is advantageous, but full training will be provided.
- Strong customer service skills with a background in telephony-based roles.
- Excellent attention to detail and accurate data entry capabilities.
- Solid administrative skills with a proactive and organized approach to work.
- Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
- Proven problem-solving ability and a track record of delivering results.
Benefits
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- ‘Harrys’ – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hastings Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle-to-work, health assessments, and skin check – on completion of probation
- Refer a friend scheme – earn £500 for every friend you refer
- We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
Equal Opportunities & Inclusion
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we offer all candidates an opportunity to complete first-stage assessments, which we can provide adjustments for on a case-by-case basis. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.
Salary: The starting salary is £27,750, with opportunity for progression.
Recovery Negotiator in Bexhill-on-Sea employer: Hastings Insurance Services Limited
Contact Detail:
Hastings Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Negotiator in Bexhill-on-Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Recovery Negotiator role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with policyholders and stakeholders, try role-playing challenging conversations with a friend. This will help you feel more confident when it comes to handling those tricky calls.
✨Tip Number 3
Show off your organisational skills! Create a system to track your job applications and follow-ups. This will not only keep you on top of things but also demonstrate your proactive approach to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to join our Claims Recoveries team!
We think you need these skills to ace Recovery Negotiator in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with policyholders and stakeholders, make sure your written application highlights your excellent communication abilities. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Your Customer Service Experience: We love candidates who have a background in customer service, especially in phone or web chat environments. Make sure to mention any relevant experience in your application to show us you're a great fit for the role!
Be Detail-Oriented: Attention to detail is key in this role. When crafting your application, double-check for any typos or errors. This not only shows your meticulous nature but also reflects your ability to handle claims accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Insurance Services Limited
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of claims and recovery processes. Familiarise yourself with terms like 'non-fault claims' and 'liability'. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with policyholders and stakeholders, prepare examples of how you've effectively handled challenging conversations in the past. Think about times when you resolved complaints or provided updates clearly and empathetically.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and stay organised. Mention any tools or systems you use to keep track of tasks, especially if you have experience with diary systems or similar methods. This will highlight your proactive approach to managing claims.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific claim scenarios or challenges. Think through some potential situations you might face in the role and how you would approach them. This will showcase your problem-solving abilities and readiness to tackle the responsibilities of the job.
