At a Glance
- Tasks: Ensure top-notch quality in customer interactions and operational activities.
- Company: Join Hastings Direct, a leader in customer-focused insurance solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Be part of a dynamic team dedicated to excellence and innovation.
- Why this job: Make a real difference by enhancing customer journeys and driving quality improvements.
- Qualifications: Experience in QA, auditing, and compliance is essential.
The predicted salary is between 28350 - 34650 £ per year.
Hastings Direct is seeking a Quality Assurance professional to conduct assessments across customer interactions and operational activity, ensuring outcomes align with standards and timescales. You will apply the QA framework, assess complex journeys, and make fair, evidence-based judgments while escalating risks when needed.
With experience in QA, auditing, and compliance, you will support calibration and provide clear observations to improve quality and decision-making across channels.
Quality Assurance Specialist - Customer Journeys in Bexhill-on-Sea employer: Hastings Insurance Services Limited
Hastings Insurance Services Limited is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive training opportunities and a hybrid working model that promotes work-life balance, alongside competitive salaries and attractive benefits such as healthcare and a bonus scheme. Join us to be part of a forward-thinking team that values your contributions and supports your professional development in the exciting field of data-driven reserving.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
