Job Title and Location
Job Title: Fraud Investigator - Household Claims (Band 3)
Location: Bexhill or Leicester (Hybrid - approx. one day a week in your chosen office)
Team Overview
Reporting into one of our Home Fraud Team Leaders, you'll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims - a business area that has expanded exponentially over the past 12 months!
Job Details
You'll need to have demonstrable experience in:
- Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
- Conducting investigations on claims where we hold a suspicion of fraud
- Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
- Supporting the design of relevant fraud processes
- Acting as a technical referral point for Home Claims Handlers, to support fraud identification
- Tackling a mix of suspected fraudulent claims across contents and buildings
Transferable Essential Skills
We would love you to have:
- Has a technical fraud background within insurance or has strong experience of household/home/property claims
- Strong overall claims understanding - familiar with the end-to-end claims journey
- Capable of making decisions and challenging the status quo - able to utilise strong communication skills and engage with a varied audience
Disability Confident
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - so if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our recruitment process and template page on 4C's Connect
Other Details
Regrettably we are unable to offer sponsorship for this role.
Additional Job Description
Job Title: Fraud Investigator - Household Claims
Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office)
Company Overview
Welcome to Hastings Direct - Pam Angel - HR Director
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role Overview
Reporting into one of our Home Fraud Team Leaders, you'll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims - a business area that has expanded exponentially over the past 12 months!
Job Details
You'll need to have demonstrable experience in:
- Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
- Conducting investigations on claims where we hold a suspicion of fraud
- Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
- Supporting the design of relevant fraud processes
- Acting as a technical referral point for Home Claims Handlers, to support fraud identification
- Tackling a mix of suspected fraudulent claims across contents and buildings
Essential Skills/Experience
- Has a technical fraud background within insurance or has strong experience of household/home/property claims
- Strong overall claims understanding - familiar with the end-to-end claims journey
- Capable of making decisions and challenging the status quo - able to utilise strong communication skills and engage with a varied audience
Interview Process
Our interview process involves the below:
Recruiter screen
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Fraud Investigator - Household Claims in Bexhill-on-Sea employer: Hastings Insurance Services Limited
Hastings Direct is an exceptional employer that prioritises employee development and innovation in the rapidly evolving fields of AI and digital skills. With a collaborative work culture that encourages creativity and continuous learning, employees benefit from tailored career frameworks and opportunities to engage in impactful projects. Located in a dynamic environment, team members are empowered to make meaningful contributions while enjoying a supportive atmosphere that values their growth and well-being.
Contact Details:
Hastings Insurance Services Limited Recruitment Team
