At a Glance
- Tasks: Supervise restaurant staff and ensure exceptional service for our guests.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Flexible working hours with opportunities for personal and professional development.
- Why this job: Be part of a winning team at an award-winning restaurant with a focus on quality.
- Qualifications: Experience in hospitality and a passion for delivering 5-star service.
The predicted salary is between 25480 - 25480 £ per year.
Job Description
Location: Bangor Road. Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5‑star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor.
As one of the finest restaurants, Vespers is located in the luxurious settings of the five‑star Culloden Estate and Spa. Winner of Good Food Ireland’s Food Lover’s Choice Award 2024, Vespers offers a gastronomic journey through Northern Ireland’s finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal produce to create an exquisite array of contemporary Irish dishes, each with a unique Vespers twist.
Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day‑to‑day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a high‑quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Restaurant Supervisor you will have a fully flexible approach as working patterns will include days, evenings, nights, and weekends as required.
This full‑time position offers a salary of up to £25,480 per annum. In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits, click here.
Hastings Hotels is an equal opportunities employer.
About The Role
- To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
- To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of restaurant and storage areas is maintained at all times.
- To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- To act as Duty Manager when required and respond to guest enquiries or escalating where appropriate.
- Any other duties as required by Management.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand‑alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Right to Work in the United Kingdom
- Must have excellent attention to detail
- Good communication and basic numeracy skills
- Ability to work well under pressure and be a team player
- A professional appearance
- Previous Food & Beverage experience in a hospitality setting
Desired Criteria
- Educated to GCSE standard or equivalent with grades A‑C in English and Maths
- Previous supervisory experience gained in a similar high‑quality establishment
- Experience of fine‑dining
Closing Date: Sunday 12th October, 2025
Contract Type: full‑time
Salary: £25,480.00 Yearly
Restaurant Supervisor in Hastings employer: Hastings Hotels
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. Located in the stunning Culloden Estate and Spa, our Restaurant Supervisor role not only provides competitive pay and generous benefits, including free meals and 29 days of holiday, but also presents ample opportunities for career progression within a family-owned luxury hotel group renowned for its commitment to quality and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor in Hastings
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Restaurant Supervisor position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into Hastings Hotels and ask to speak with someone about the Restaurant Supervisor role. A friendly face can make a lasting impression and show your enthusiasm.
✨Tip Number 3
Prepare for interviews by researching Hastings Hotels and Vespers. Know their values and what makes them stand out. This way, you can tailor your answers to show you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Hastings Hotels family.
We think you need these skills to ace Restaurant Supervisor in Hastings
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you created memorable moments for guests, as this aligns perfectly with our values at Hastings Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight your previous food and beverage experience and any supervisory roles you've held, showing us how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the position without getting lost in the details.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, and you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Hastings Hotels
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with Vespers' menu and the types of dishes they serve. Being able to discuss specific items and their ingredients shows your genuine interest in the restaurant and its offerings.
✨Showcase Your People Skills
As a Restaurant Supervisor, you'll be leading a team and interacting with guests. Prepare examples of how you've successfully managed teams or resolved guest complaints in the past. This will demonstrate your ability to create exceptional experiences.
✨Emphasise Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure quality standards are met in your previous roles. Mention any specific procedures you followed to maintain high service levels and how you trained others to do the same.
✨Be Flexible and Adaptable
The role requires a flexible approach to working hours. Highlight your willingness to work various shifts, including weekends and evenings. Share any past experiences where you adapted to changing circumstances in a fast-paced environment.
