Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Events Team to ensure unforgettable guest experiences and smooth event operations.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, dedicated to excellent guest service.
- Benefits: Enjoy free staff meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Why this job: Be part of a friendly team, develop your skills, and thrive in a dynamic hospitality environment.
- Qualifications: GCSEs in English, Maths & IT; hospitality experience preferred; strong communication and organization skills required.
- Other info: Work mainly Monday-Friday, 35 hours per week, with a salary of £22,858 per year.
The predicted salary is between 22858 - 25400 £ per year.
To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
-
Work closely with the Group reservation team ensuring bookings are accurate
-
Update database with clients correct personal details and ensure all billing information is accurate and correct
-
Communicate travel details to other team members, providing clear and timely information
-
Assist visitor groups with their special requests such as dietary restrictions, mobility needs etc.
-
Liaise closely with tour guides and travel agents regarding planning and scheduling of visitor groups
-
Prepare and issue invoices for group bookings
-
Monitor and manage reviews across multiple online platforms such as Tripadvisor, Google Reviews and Booking.com
-
Respond to all reviews in a timely and professional manner, ensuring you liaise with the relevant departmental teams
-
Acknowledge positive reviews and resolve issues arising from negative reviews in a constructive and solution oriented approach
-
Identify trends and recurring themes in customer feedback to provide insights to the management team for service improvements
-
Assist the events team with administrative tasks, such as preparing quotes and generating leads when needed
You will be detail oriented, have a positive and proactive approach to problem solving as well as the ability to work independently and as part of a team., * Right to Work in the United Kingdom
-
Must have a professional appearance.
-
Excellent communication skills (written and verbal)
-
Must be educated to GCSE level or equivalent with grades to A-C in English, Maths & IT
-
Must have excellent organisation and computer skills., * Third level qualification in Hospitality Management
-
Experience of using Opera Reservations
-
Reservations/Front Office experience gained within the Hospitality Industry
Skills you’ll need
-
Supervision
-
Task Planning
-
Team Management
-
Hospitality
-
Exceptional Customer Service Skills
-
£22,858 per year
-
Permanent
-
Full-time
-
1 day ago
Groups & Events Administrator
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Events Team at the exclusive
Under the inspiring leadership of our Senior Events Manager, Lyndsey Monaghan, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks)
The rate of pay for this full-time position is £22,858.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
Groups & Events Administrator employer: Hastings Hotels
Contact Detail:
Hastings Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Administrator
✨Tip Number 1
Familiarize yourself with the hospitality industry, especially in event management. Understanding the nuances of group bookings and guest satisfaction will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums to connect with people who can provide insights or even referrals for the Groups & Events Administrator position.
✨Tip Number 3
Research Hastings Hotels and their values. Being able to articulate how your personal values align with theirs during the interview will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with customer service and problem-solving. Think of specific examples where you've successfully managed guest requests or resolved issues, as this is crucial for the role.
We think you need these skills to ace Groups & Events Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Groups & Events Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality, event management, or customer service. Be specific about your roles and how they relate to the tasks mentioned in the job description.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with clients or team members in past positions. This could include handling special requests or responding to feedback.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the role and the company. Mention Hastings Hotels specifically and express why you want to be part of their team, highlighting your alignment with their values.
How to prepare for a job interview at Hastings Hotels
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your verbal and written skills. You might be asked to explain how you would communicate travel details or respond to reviews, so think of examples from your past experiences.
✨Highlight Your Attention to Detail
This position requires a detail-oriented approach, especially when updating databases and preparing invoices. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate Problem-Solving Abilities
The ability to handle special requests and resolve issues is crucial. Prepare to share examples of how you've proactively solved problems in the past, particularly in a hospitality context.
✨Familiarize Yourself with the Company
Research Hastings Hotels and understand their values and services. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their mission.
