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- Tasks: Serve food and beverages, maintain cleanliness, and ensure guest satisfaction.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, 29 days holiday, and career progression opportunities.
- Why this job: Join a friendly team, develop skills, and be part of a prestigious hospitality brand.
- Qualifications: GCSEs in English and Maths, good communication skills, and a professional appearance.
- Other info: Full training provided; previous experience is a plus but not essential.
The predicted salary is between 14186 - 19860 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland and we are opening a new venue in the heart of Great Victoria Street in Belfast City Centre - The Halt. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our team opening The Halt. You will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work 22 hours per week (excluding breaks), four shifts out of seven including weekends. Typical shift patterns are from 6am-12noon. The salary for this position is £14,186 per annum.
About the role:
- To be responsible for serving food & beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You:
- Good Command of English Language.
- Right to Work in the United Kingdom.
- Must be educated to GCSE level or the equivalent with grades A-C in English and Maths.
- Must have excellent communication and basic numeracy skills.
- Must have a professional appearance.
Desired criteria:
- Previous experience serving food and beverages.
Professional skills you’ll need for this job opportunity:
- Bar Service.
- Exceptional Customer Service Skills.
- Responding to Customer Needs.
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Food and Beverage Assistant employer: Hastings Hotels
Contact Detail:
Hastings Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your approach during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous experiences in hospitality, even if they are minimal. Highlight any relevant skills or situations where you provided excellent customer service, as this is crucial for a Food and Beverage Assistant role.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with guests regularly, demonstrating your ability to engage politely and effectively can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the hospitality industry. Employers like Hastings Hotels appreciate candidates who are genuinely excited about providing great service and being part of a team.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food and Beverage Assistant position. Tailor your application to highlight how your skills and experiences align with what Hastings Hotels is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and education. Highlight any previous roles in hospitality or customer service, even if they are not directly related to food and beverage service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels and how you can contribute to their team. Use specific examples to demonstrate your customer service skills and ability to work in a team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hastings Hotels
✨Know the Company
Before your interview, take some time to research Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your answers with what they are looking for in a candidate.
✨Show Enthusiasm
As a Food and Beverage Assistant, enthusiasm is key! Be sure to express your passion for hospitality and working with people during the interview. A positive attitude can make a lasting impression.
✨Prepare for Common Questions
Think about how you would respond to common interview questions such as 'How do you handle difficult customers?' or 'What does excellent customer service mean to you?'. Practising your answers can help you feel more confident.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A professional appearance shows that you take the opportunity seriously and respect the company's standards.
