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- Tasks: Serve food and beverages while ensuring guest satisfaction and maintaining cleanliness.
- Company: Join Hastings Hotels, known for exceptional service and a welcoming atmosphere.
- Benefits: Enjoy full training, career development opportunities, and a supportive work environment.
- Why this job: Be part of a team that values your attitude and growth in the hospitality industry.
- Qualifications: Good command of English, GCSE level education, and excellent communication skills required.
- Other info: Previous experience is a plus, but not essential; we provide comprehensive training.
To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
To ensure all cash, charges, floats and till procedures are carried out correctly
Greeting guests and responding to their queries
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor / Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management., Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training., * Previous experience serving food and beverages
Required Criteria
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Good Command of English Language
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Right to Work in the United Kingdom
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Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
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Must have excellent communication and basic numeracy skills
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Must have a professional appearance
Closing Date Monday 3rd March, 2025
To find out more about Hastings Hotels and what our company offers please visit https : / / www.hastingshotels.com / careers.html, © 2025 Talent.com
Food and Beverage Assistant employer: Hastings Hotels
Contact Detail:
Hastings Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarize yourself with the Hastings Hotels brand and their service standards. Understanding their values and what they prioritize in guest interactions will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in English. Since a good command of the language is required, being able to express yourself clearly and confidently will make a great impression on the hiring team.
✨Tip Number 3
Showcase your ability to work well in a team. Highlight any previous experiences where you collaborated effectively with colleagues, as this role emphasizes a harmonious working environment.
✨Tip Number 4
Be prepared to discuss how you would handle guest concerns. Think of examples from past experiences where you resolved issues politely and efficiently, as this is crucial for maintaining guest satisfaction.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Food and Beverage Assistant position. Understand the key responsibilities and expectations, such as serving food and beverages, maintaining cleanliness, and ensuring guest satisfaction.
Highlight Relevant Experience: Even if you don't have direct experience, think about any customer service roles or similar positions you've held. Emphasize your ability to communicate effectively, work in a team, and maintain a professional appearance.
Showcase Your Attitude: Since the company values attitude over qualifications, make sure to convey your enthusiasm for the role and your willingness to learn. Use positive language that reflects your eagerness to contribute to the team.
Tailor Your Application: Customize your CV and cover letter to align with the job requirements. Mention your good command of English, basic numeracy skills, and any relevant training or certifications that could enhance your application.
How to prepare for a job interview at Hastings Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had that highlight your love for serving guests and creating memorable experiences.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, be prepared to showcase your ability to interact with guests and colleagues. Practice clear and polite responses to common questions about service and guest interactions.
✨Highlight Your Attention to Detail
Discuss how you pay attention to the small details that enhance guest experiences. Whether it's remembering a guest's favorite drink or ensuring tables are set perfectly, show that you understand the importance of these aspects.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing a busy service period. Think of examples from past experiences or how you would approach these scenarios.
