At a Glance
- Tasks: Ensure guest security and satisfaction while providing top-notch service during night shifts.
- Company: Join Hastings Hotels, a family-owned luxury hotel group with a focus on quality and service.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Other info: Flexible part-time hours with a supportive team culture.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
The predicted salary is between 14086 - 14086 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented reception team at The Stormont Hotel, Belfast. Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 20-21 hours per week (excluding breaks), three shifts out of seven including weekends. A typical shift would be from 11pm-7am. The salary for this part-time position is £14,086 per annum, based on 21 hours per week, paid weekly. The salary will be pro-rata the full-time equivalent salary of £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Customer care experience.
- Excellent communication skills.
Desired Criteria
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Skills Needed
- Hospitality.
- Exceptional Customer Service Skills.
- Local Knowledge Skills.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Salary £23,478.00 per year.
Night Porter in Belfast employer: Hastings Hotels
Hastings Hotels is an exceptional employer, offering a vibrant work culture at the prestigious Everglades Hotel in Derry. With comprehensive training, generous employee benefits including discounts, free meals, and 29 days of holiday plus your birthday, we prioritise the growth and well-being of our team members. Join us to be part of a supportive environment that truly values its people and fosters meaningful career development in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Belfast
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hastings Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Porter in Belfast
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hastings Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hastings Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hastings Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Hastings Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hastings Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
