At a Glance
- Tasks: Welcome guests to our luxury spa and ensure a smooth check-in experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Work 35 hours a week with shifts including weekends in a dynamic setting.
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: Good communication skills, customer care experience, and a smart appearance are essential.
The predicted salary is between 22660 - 31624 £ per year.
Be among the first 25 applicants
Overview
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It\\\'s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Spa Reception Team at the exclusive Culloden Estate and Spa.
Under the inspiring leadership of our Spa Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this exciting position is £23,660.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, commission on spa products sold, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To meet and greet guests at the Spa ensuring an efficient, professional, and friendly welcome.
Responsibilities
- To be knowledgeable about the facilities and services within the Spa and wider hotel, and the amenities and attractions in the locality.
- To be aware of all services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their experience, ensuring that the correct procedures are followed for receiving payment.
- To orient guests with the Spa/Healthclub facilities.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer enquiries from guests and external callers via telephone and email.
- To assist guests with any reasonable request for services.
- Respond to complaints and find the appropriate solution or escalate where required.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
Qualifications
- Good communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths is desirable
Desirable
- Reception experience ideally gained in a hotel
Closing Date: Sunday 19th October, 2025
Contract Type: Full-time
Salary: £23,660.00 per year
Spa Receptionist in Holywood employer: Hastings Hotels, Northern Ireland
Hastings Hotels is a family-owned luxury hotel group that prioritises its people, fostering a supportive and collaborative work environment at the prestigious Culloden Estate and Spa. As a Spa Receptionist, you will enjoy competitive benefits such as free staff meals, employee discounts, and ample holiday time, alongside opportunities for personal and professional growth within the hospitality sector. Join our friendly team under the guidance of our inspiring Spa Manager, Niamh Rice, and be part of a company that values excellence and teamwork.
Contact Details:
Hastings Hotels, Northern Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Holywood
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels, Northern Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels, Northern Ireland
Don't be shy about reaching out to Hastings Hotels, Northern Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist in Holywood
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels, Northern Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
