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- Tasks: Supervise housekeeping, maintain standards, and assist guests with requests.
- Company: Join Hastings Hotels, a leading hospitality group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: GCSEs including English and Maths; teamwork and attention to detail are key.
- Other info: Full-time role with flexible shifts and a supportive work environment.
The predicted salary is between 23842 - 33480 £ per year.
Job Description
Location:
9-15 Bedford St
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive
Grand Central Hotel
.
Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels
here
.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.
The salary for this full-time position is £23,842per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits
here
.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel\’s standards.
- To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
- To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.
- To perform a variety of housekeeping cleaning activities as required.
- To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.
- To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
- To assist guests with any reasonable request for hotel services
- Respond to complaints and find the appropriate solution.
- To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotel\’s procedures.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.
- Report any technical and maintenance needs.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- Any other duties as required by management.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- A clean and tidy appearance
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
Closing Date
Friday 21st November, 2025
Contract Type
fulltime
Salary
£23,842.00 Yearly
Senior Room Attendant employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hastings Hotels and their values. This will help you show genuine interest and tailor your answers to fit their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Senior Room Attendant role and rehearse your responses. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Dress to impress! Make sure you look tidy and professional for your interview. First impressions matter, especially in the hospitality industry where appearance is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Room Attendant role. Highlight any previous housekeeping or supervisory experience, and don’t forget to mention your attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about working at Hastings Hotels and how you can contribute to the team. Keep it friendly and professional.
Show Off Your Team Spirit: Since this role involves collaborating with colleagues, make sure to mention your ability to work well in a team. Share examples of how you've contributed to a positive work environment in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Hastings Hotels!
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and their values. Understand what they expect from a Senior Room Attendant, especially around supervising cleaners and maintaining high standards. This will help you answer questions confidently and show that you’re genuinely interested.
✨Show Off Your Skills
Prepare to discuss your previous experience in housekeeping or similar roles. Highlight specific examples where you’ve trained others, handled complaints, or maintained quality standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Dress to Impress
First impressions matter! Dress smartly and maintain a clean and tidy appearance for your interview. This reflects the standards you’ll uphold as a Senior Room Attendant and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
