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- Tasks: Supervise restaurant staff and ensure top-notch service standards.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Earn up to £25,480 per year with flexible working hours and development opportunities.
- Why this job: Be part of a dynamic team and create memorable dining experiences for guests.
- Qualifications: Previous food and beverage experience; strong communication and teamwork skills required.
- Other info: Enjoy a supportive work environment with excellent career growth potential.
The predicted salary is between 15288 - 17952 £ per year.
Overview
Location: Bangor Road
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor at Vespers.
As one of the area’s finest restaurants, Vespers is located in the luxurious setting of the five-star Culloden Estate and Spa. Winner of Good Food Ireland’s Food Lover’s Choice Award 2024 and two Rosettes for Culinary Excellence in 2025, Vespers offers a gastronomic journey through Northern Ireland’s finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal produce to create an exquisite array of contemporary Irish dishes, each with a unique Vespers twist.
Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day-to-day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a high-quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Restaurant Supervisor you will have a fully flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £25,480 per annum, paid weekly.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits, click here. Hastings Hotels is an equal opportunities employer.
Role Responsibilities
- To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
- To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of restaurant and storage areas is maintained at all times.
- To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotel\’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.
- Any other duties as required by Management including supporting other outlets within the hotel.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Right to work in the United Kingdom
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
- Previous food and beverage experience in a high-quality establishment
- A professional appearance
- Ability to deliver an exceptional standard of customer service
- Work well under pressure and be a team player
- Excellent attention to detail
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or progressing towards.
- Previous supervisory experience gained in a similar high-quality establishment
- Experience of fine-dining
- WSET Trained
Closing Date Monday 9th February, 2026
Contract Type fulltime
Salary £25,480.00 Yearly
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Restaurant Supervisor employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Hotels. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your previous experience aligns with the role of Restaurant Supervisor. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for your interview. A professional appearance goes a long way in the hospitality industry, especially at a luxury hotel like Hastings.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your passion for providing excellent service and creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight relevant skills and experiences that align with Hastings Hotels' values and the specific responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Hastings Hotels family.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know the Company Inside Out
Before your interview, take some time to research Hastings Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can contribute to a harmonious working environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as dealing with a difficult guest or managing a busy service period. Practising these scenarios will help you articulate your problem-solving skills and customer service approach.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Make sure to dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the restaurant's standards and your commitment to the role.
