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- Tasks: Lead and inspire hotel staff to deliver exceptional service and maintain high standards.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth.
- Why this job: Make a real impact in hospitality while developing your management skills.
- Qualifications: Previous senior hotel management experience and excellent communication skills required.
- Other info: Dynamic work environment with a focus on staff development and retention.
The predicted salary is between 33000 - 46200 £ per year.
Overview
Location: Coast Road, Ballygally Castle Hotel, Hastings Hotels, Northern Ireland
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people and offer opportunities for learning and development. The role is for a four-star Ballygally Castle Hotel, reporting to the General Manager, Scott Weatherup, and supports the Hotel Management Team in the effective and efficient running of the hotel to deliver an exceptional standard of service.
The successful candidate can expect to work a variety of shifts, 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this full-time position is £33,000 per annum. We offer benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Hastings Hotels is an Equal Opportunities Employer.
Closing Date: Friday 3rd October, 2025. Contract Type: Full-time. Job function: Management and Manufacturing. Industry: Hospitality.
For more about Hastings Hotels and what we offer, please visit https://www.hastingshotels.com/careers.html
About The Role
Responsibilities
- To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.).
- To provide input into the preparation of annual budgets, agreeing and implementing mechanisms to manage costs and the hotel\’s performance, with plans created, agreed, communicated, implemented and reviewed.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure the premises’ fabric, fixtures and equipment are properly maintained and presented to high standards of cleanliness and housekeeping.
- To partner with Group Sales and Marketing to promote and market the business; network with clients and develop relationships to enhance revenue opportunities.
- To understand the implications and knock-on effects of development activity on other areas of the business and work toward business success.
- To identify where resource effort should be placed to deliver long-term goals and priorities.
- To ensure quality standards and procedures are implemented and reviewed across the hotel, using feedback for continual improvement.
- To collaborate with other functions to improve customer service delivered by the team and keep customer service on the agenda with data to show improvements.
- To maintain effective communication so plans, challenges and successes are understood and aligned to Company requirements.
- To create and promote opportunities to develop effective working relationships within the hotel, the Group and externally.
- To maintain and strengthen the Group’s commitment to having a well-presented, well-trained and efficient workforce that reflects the diversity of the community.
- To liaise with suppliers and external contacts as appropriate, and to seek knowledge about industry trends and competitor activity to inform future plans.
- To ensure an effective and safe working environment in compliance with Licensing Laws, Health, Safety, Fire, Hygiene, Security and other statutory requirements.
- Any other duties as required by the General Manager.
Qualifications
About You
You will have previous senior hotel management experience across a range of departments.
Skills Needed
Hospitality
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication, numeracy and IT skills
- Excellent customer care experience
- Previous Senior Hotel Management experience
- Ability to motivate, coach/mentor staff & managers
- Smart well-groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- Educated to GCSE Standard or equivalent with grades A-C in English
Desired Criteria
- Hold a third level qualification
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. The family-owned business focuses on quality in property design, local sourcing of food and drink, and people with personality and commitment to development.
Company Culture
Our guests remember small details and we place great emphasis on recruitment, induction, and integrating you into your department, hotel, and the Group. We strive for strong staff retention in the hospitality industry and support your career development.
Job Details
- Salary: £33,000.00 yearly
- Contract Type: Full-time
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
Closing Date: Friday 3 October, 2025
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Hotel Operations Manager employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hastings Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Hastings Hotels and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with our commitment to quality and exceptional service.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for hotel management roles and be ready to share specific examples of how you've motivated teams or improved service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Hastings Hotels family.
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your previous senior hotel management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your experience aligns with our values at Hastings Hotels. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about us and what we offer!
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of Hastings Hotels, especially Ballygally Castle Hotel. Understand their values, services, and what sets them apart in the luxury hotel market. This knowledge will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to motivate and manage staff effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlight your ability to create a positive working environment and how you can contribute to their team culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you handled them. Be ready to discuss how you would approach situations like managing budgets or improving customer service at Hastings Hotels.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their training and development opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.