Facilities & Maintenance Co-ordinator in Holywood

Location: 142 Bangor Road

About The Role

You will play a central role in ensuring the smooth running of the Estate’s buildings, grounds, and operational infrastructure. This position is responsible for coordinating contractors, managing maintenance schedules, and keeping all compliance, reporting, and administrative processes up-to-date in line with Hastings Hotels standards and legal requirements.

• Contractor & Supplier Co‑ordination
  • Act as the primary point of contact for all external contractors, engineers, and suppliers.
  • Schedule planned and reactive maintenance works, ensuring minimal disruption to guests and operations.
  • Manage contractor check‑ins, compliance documentation, permits to work, and follow‑up reports.
  • Ensure invoices are scrutinised and match work completed.
  • Maintain strong professional relationships with internal and external stakeholders to ensure quality and punctual service delivery.
• Maintenance Administration
  • Supervise and coordinate the in‑house maintenance team, ensuring cover is maintained across seven days.
  • With the support of the General Manager, develop and update the Estate’s planned preventative maintenance (PPM) schedule.
  • Log all maintenance requests, track progress, and ensure timely completion and follow‑up.
  • Maintain accurate records of works carried out, service visits, warranties, and equipment information.
  • Support with raising purchase orders, quotes, invoices, and tracking via the procurement system.
  • Ensure all estate buildings, guest areas, facilities, and grounds meet the required presentation and safety standards.
• Compliance and Health & Safety
  • Support with adherence to statutory compliance checks (e.g., fire safety, water treatment, lift servicing, electrical and fire testing).
  • Keep compliance documentation organised and audit‑ready at all times.
  • Liaise with the General Manager / Compliance, Operations & Procurement Manager on incident reports, risk assessments, and safe systems of work.
• Communication & Co‑ordination
  • Work closely with the Operations, Housekeeping, and Guest Services teams to communicate works schedules and minimise operational impact.
  • Provide daily updates to senior management regarding maintenance activity and upcoming works.
  • Prepare daily, weekly and monthly updates on works status, contractor performance, and cost tracking (if required).

Learning & Development

The successful candidate will have access to an extensive range of learning and development opportunities, including regular training programmes and career progression pathways.

Working Hours

You can expect to work 35 hours per week (excluding breaks), five shifts out of seven on a rota basis with weekend cover as required.

Benefits

Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Required Criteria

• A right to work in the United Kingdom
• Exceptional organisation and administrative skills
• Excellent communication skills, both written and verbal
• Confident in liaising with multiple stakeholders e.g. contractors, suppliers, and internal teams
• Strong attention to detail and ability to multitask
• Proficiency with MS Office and/or facilities management software
• Ability to remain calm and prioritise effectively in a fast‑paced, premium environment
• Educated to Level 2 (GSCE) or the equivalent with grades A‑C in English and Mathematics
• A sound understanding of compliance and health & safety requirements

Desired Criteria

• Educated to Level 6 (Undergraduate Degree) or the equivalent
• Previous experience in facilities administration, hospitality, property management, or project co‑ordination
• Qualifications and/or experience in a trade, particularly plumbing
• Previous experience in a Hotel or other high‑quality establishment

Contract Type Fulltime

Salary Based on Experience

Closing Date Sunday 3rd May 2026

Hastings Hotels is an Equal Opportunities Employer.