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- Tasks: Welcome guests and manage check-in/check-out processes with a friendly attitude.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, known for quality service.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Why this job: Join a supportive team, develop your skills, and make memorable guest experiences in a vibrant environment.
- Qualifications: Good communication, numeracy, IT skills, and a smart appearance; previous reception experience is a plus.
- Other info: Full training provided; flexible shifts including weekends; a great opportunity for personal growth.
The predicted salary is between 18928 - 23660 £ per year.
Job Description
Location: Great Victoria St
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Europa Hotel.
Under the inspiring leadership of our Front Office Manager, Lynne Combe, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position is £23,660.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/ out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services
- Respond to complaints and find the appropriate solution
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs
- To ensure the security of reception and storage areas is maintained always
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management
About You
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Good communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths is desirable
Desired Criteria
- Reception experience ideally gained in a hotel
Closing DateSunday 3rd August, 2025
Contract Typefulltime
Salary£23,660.00 Yearly #J-18808-Ljbffr
Front Office Receptionist - Europa Hotel employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist - Europa Hotel
✨Tip Number 1
Familiarise yourself with the Europa Hotel and Hastings Hotels' values. Understanding their commitment to quality and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Network with current or former employees of Hastings Hotels. They can provide valuable insights into the company culture and what it takes to succeed in the Front Office Receptionist role.
✨Tip Number 3
Prepare to demonstrate your customer care experience. Think of specific examples where you've provided excellent service, as this is crucial for a role that focuses on guest interactions.
✨Tip Number 4
Showcase your communication skills during any interactions. As a receptionist, you'll be the first point of contact for guests, so being friendly and approachable is key to making a great impression.
We think you need these skills to ace Front Office Receptionist - Europa Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Front Office Receptionist role. Emphasise any customer service experience, attention to detail, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your desire to work at Hastings Hotels. Mention specific reasons why you want to join their team and how you can contribute to their excellent guest experience.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as numeracy, IT proficiency, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Receptionist.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Talk about why you enjoy working with people and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Communication Skills
As a Front Office Receptionist, strong communication is key. Prepare to showcase your ability to interact with guests and colleagues effectively. You might even want to practice common scenarios, like handling guest inquiries or complaints.
✨Know the Hotel and Local Area
Familiarise yourself with the Europa Hotel and its amenities, as well as local attractions. This knowledge will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Dress Smartly and Be Well-Groomed
First impressions matter, especially in hospitality. Ensure you dress smartly and maintain a well-groomed appearance for your interview. This reflects your understanding of the hotel's standards and your commitment to professionalism.
