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- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group with a focus on quality and people.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Previous reception experience preferred but not essential; full training provided.
- Other info: Flexible shifts available, with a supportive culture and excellent staff retention.
The predicted salary is between 9 - 12 £ per hour.
Location: Coast Road, Hastings
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Ballygally Castle. Under the inspiring leadership of our Front Office Manager, Kathryn Glass, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm. The rate of pay for this casual position ranges from £9.00ph - £12.25ph depending on age. We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role:
- To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained always.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
About You:
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
Required Criteria:
- Good Command of English Language
- Right to Work in the United Kingdom
- Must have previous Reception experience
- Must be educated to GCSE level or the equivalent with Grades A-C in English and Maths
- Must be computer literate and have excellent communication skills
- Must have a professional appearance
Desired Criteria:
- Reception experience ideally gained in a hotel
Closing Date: Monday 9th March, 2026
Contract Type: Full-time
Salary: From £9.00 Hourly to £12.25 Hourly
Front Office Receptionist employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and local attractions. This way, when you chat with guests, you can offer them personalised recommendations that make their stay even better.
✨Tip Number 2
Practice your communication skills! Whether it's answering phone calls or greeting guests, being friendly and professional is key. Try role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality shine through in your interactions. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Be ready to tackle challenges! Guests may have complaints or requests, so think about how you'd handle tricky situations. Showing that you can stay calm and find solutions will impress the hiring team.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the opportunity to join our team and provide excellent service to our guests.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience, even if it’s not directly in hotel reception. We love seeing transferable skills that show you can handle the variety of tasks this role involves.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know Your Stuff
Before the interview, make sure you research Hastings Hotels and Ballygally Castle. Familiarise yourself with their services, amenities, and local attractions. This will show your enthusiasm and help you answer questions more confidently.
✨Dress to Impress
As a Front Office Receptionist, you'll be the first point of contact for guests. Dress smartly and maintain a professional appearance. This not only reflects well on you but also on the hotel, so make sure you look the part!
✨Practice Makes Perfect
Think about common interview questions related to hospitality and customer service. Practice your responses, focusing on how you can contribute to creating excellent guest experiences. Use examples from past experiences to illustrate your points.
✨Show Your Personality
Hastings Hotels values personality and attitude over qualifications. Be yourself during the interview! Show your enthusiasm for the role and your willingness to learn and grow within the company. A friendly smile goes a long way!