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- Tasks: Welcome guests and manage check-ins/outs with a friendly smile.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career growth opportunities.
- Why this job: Join a supportive team and develop your skills in a vibrant hospitality environment.
- Qualifications: No prior experience needed; just bring good communication and a positive attitude.
- Other info: Flexible part-time hours with shifts including weekends.
The predicted salary is between 12156 - 15000 £ per year.
Front of House Receptionist – Grand Central Hotel, Belfast
Location: 9-15 Bedford St, Belfast, Northern Ireland.
Hastings Hotels is a family‑owned luxury hotel group based in Northern Ireland. We value our people and strive to deliver an excellent guest experience. Join our Hotel Reception Team at the exclusive Grand Central Hotel and work under the inspiring leadership of General Manager Jake McHugh.
The successful candidate will work 35 hours per week (excluding breaks), in a five‑shift rota across seven days, including weekends. Typical shift patterns include 7am‑3pm and 3pm‑11pm.
Salary: £23,660 per annum. Benefits: Free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Responsibilities
- Greet guests and perform efficient, professional check‑in and check‑out procedures.
- Provide knowledge of hotel facilities and local attractions; proactively promote hotel services.
- Handle accurate and efficient guest billing processes and balance accounts at shift end.
- Manage bank, cash, foreign currency and all related transactions.
- Answer telephone calls and assist guests with reasonable requests.
- Respond to complaints and find appropriate solutions.
- Maintain a clean and tidy reception area according to departmental standards.
- Report technical and maintenance needs, and ensure security of reception and storage areas.
- Comply with all health, safety, hygiene and licensing policies.
- Collaborate with colleagues to foster a harmonious working environment.
- Perform any other duties as required by management.
Required Criteria
- Good communication, numeracy and IT skills.
- Customer care experience.
- Smart, well‑groomed appearance.
- Excellent attention to detail.
- Ability to work well under pressure and as a team player.
- Right to work within the United Kingdom.
- Educated to at least GCSE Standard or equivalent (English and Math).
Desired Criteria
- Reception experience, ideally gained in a hotel.
Contract & Salary
- Contract type: Full‑time.
- Salary: £23,660.00 per annum.
- Closing date: Thursday 30th October 2025.
Equal Opportunity Statement
Hastings Hotels is an Equal Opportunities Employer.
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Front Office Receptionist employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Front Office Receptionist role. Engage in conversations with friends or family about hospitality scenarios to build your confidence in handling guest interactions.
✨Tip Number 3
Visit the Stormont Hotel if possible, and observe the reception area and staff interactions. This will give you insights into the hotel's atmosphere and help you discuss specific observations during your interview.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. Think of examples from past experiences where you've successfully handled customer complaints or tricky situations, as this will show your ability to thrive under pressure.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Front Office Receptionist role. Emphasise any customer service experience, communication skills, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your desire to work at Hastings Hotels. Mention specific reasons why you want to join their team and how you can contribute to their excellent guest experience.
Highlight Soft Skills: In your application, focus on soft skills such as teamwork, adaptability, and problem-solving. These are crucial for a Front Office Receptionist, especially in a busy hotel environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Hastings Hotels values people who are enthusiastic about providing excellent guest experiences, so share any relevant experiences or stories that highlight your love for customer service.
✨Demonstrate Good Communication Skills
As a Front Office Receptionist, you'll need to communicate effectively with guests and colleagues. Practice clear and confident communication before the interview, and be prepared to answer questions in a friendly and professional manner.
✨Know the Hotel and Local Area
Familiarise yourself with Hastings Hotels and its offerings, as well as local attractions. This knowledge will not only impress your interviewers but also show that you are proactive and genuinely interested in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling complaints, and teamwork. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
