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For Companies At a Glance
- Tasks: Serve food and beverages, maintain cleanliness, and ensure guest satisfaction.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, tips, and career progression opportunities.
- Why this job: Join a friendly team, develop skills, and experience the vibrant hospitality culture.
- Qualifications: GCSEs in English and Maths, good communication skills, and a professional appearance.
- Other info: Full training provided; previous experience is a plus but not essential.
About The Role
To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
Responsibilities
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly
- Greeting guests and responding to their queries
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You / Requirements
- Good Command of English Language
- Right to Work in the United Kingdom
- Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
- Must have excellent communication and basic numeracy skills
- Must have a professional appearance
Desirable
- Previous experience serving food and beverages
Details
- Location: Stormont Hotel, Upper Newtownards Rd, Belfast, Northern Ireland
- Contract Type: Full-time
- Salary: £22,568.00 per year
- Hours: 35 hours per week (excluding breaks), five shifts out of seven including weekends; hours vary to cover breakfast, lunch, dinner and evening functions
Benefits
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
Hastings Hotels is an Equal Opportunities Employer.
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Food and Beverage Assistant employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Show enthusiasm for the hospitality industry. Share any relevant experiences, even if they are informal, to demonstrate your passion for providing excellent service to guests.
✨Tip Number 3
Prepare to discuss how you handle customer interactions. Think of examples where you've successfully resolved issues or enhanced a customer's experience, as this is crucial in a Food and Beverage role.
✨Tip Number 4
Network with current or former employees of Hastings Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or customer service. Even if you don't have direct experience, emphasise transferable skills such as communication, teamwork, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels specifically and how your values align with theirs. Be sure to express your eagerness to learn and grow within their team.
Highlight Relevant Skills: In your application, focus on skills that are essential for the Food and Beverage Assistant role, such as excellent communication, basic numeracy, and a professional appearance. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Talk about why you enjoy working with people and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, be prepared to showcase your ability to interact effectively. You might want to share examples of how you've successfully handled guest queries or worked as part of a team.
✨Familiarise Yourself with the Company
Research Hastings Hotels and their values before the interview. Understanding their commitment to quality and customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing a busy service period. Think of relevant examples from past experiences or hypothetical scenarios to demonstrate your problem-solving skills.
