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- Tasks: Serve food and beverages, ensuring guests have an amazing experience.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free staff meals, discounts, tips, and career progression opportunities.
- Why this job: Join a friendly team, develop your skills, and work in a vibrant hospitality environment.
- Qualifications: No prior experience needed; just bring enthusiasm and good communication skills.
- Other info: Flexible hours covering breakfast, lunch, and dinner shifts.
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Job Description
Location: Coast Road
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Ballygally Castle Hotel.
Under the inspiring leadership of our General Manager, Scott Weatherup, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
Hours vary to cover breakfast, lunch, dinner and evening functions.
The rate of pay for this casual position ranges from £9 to £12.25 per hour depending on your age.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Right to Work in the United Kingdom
- Good communication skills including command of the English Language
- A professional appearance
- Ability to deliver an excellent standard of Customer Service
Desired Criteria
- Previous experience serving food and beverages
Closing DateSunday 24th August, 2025
Contract Typefulltime
SalaryFrom £9.00 Hourly to £12.25 Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitality
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Food and Beverage Assistant employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Show enthusiasm for the hospitality industry. When speaking with potential employers, express your passion for providing excellent customer service and your eagerness to learn and grow within the role.
✨Tip Number 3
Network with current or former employees of Hastings Hotels. They can provide valuable insights into the company culture and what it takes to succeed in the Food and Beverage Assistant role.
✨Tip Number 4
Prepare to discuss your ability to work in a team. Highlight any previous experiences where you collaborated effectively with others, as teamwork is essential in a hospitality setting.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Food and Beverage Assistant. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels specifically, and how your values align with their commitment to quality and customer service.
Highlight Relevant Experience: Even if you don't have direct experience in food and beverage service, emphasise any customer service roles or hospitality experience you may have. Use specific examples to demonstrate your ability to provide excellent service.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Hastings Hotels values people who are enthusiastic about providing excellent service, so share any relevant experiences or stories that highlight your love for working with guests.
✨Demonstrate Good Communication Skills
Since good communication is essential in this role, practice clear and confident responses to common interview questions. Be prepared to discuss how you would handle guest queries and ensure that you convey your ability to work well with colleagues.
✨Research Hastings Hotels
Familiarise yourself with Hastings Hotels and their values before the interview. Understanding their commitment to quality and customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from past experiences where you successfully handled difficult situations or went above and beyond for a guest.
