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- Tasks: Assist guests at various events and maintain high service standards.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, tips, and 29 days holiday plus your birthday.
- Why this job: Develop your skills in a dynamic hospitality environment with great career progression.
- Qualifications: No experience needed; just bring enthusiasm and a willingness to learn.
- Other info: Flexible hours available for full-time and casual positions.
The predicted salary is between 22000 - 22568 £ per year.
Job Description
Location:
Bangor Road
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Events Operations Team at the exclusive
Culloden Estate & Spa
.
Under the leadership of our Events Operations Manager, Michael Campbell, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of
learning and development opportunities.
We have full-time and casual postions available and the successful candidates will be fully flexible to support the variety of events offered to our guests, such as weddings, conferences, banquets and more. Hours will vary to cover breakfast, lunch, dinner and evening functions.
The rate of pay for casual positions ranges from £9 to £12.25 per hour depending on your age.
The full-time position offers a salary of £22,568 per annum and you can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click
here
.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements and Hastings standards.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any issues are dealt with courteously and in an efficient manner, or escalting to the Manager on duty when required.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Team will provide you with full training.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- A professional appearance
- Exceptional attention to detail
- Ability to deliver an outstanding level of customer service
Desired Criteria
- Previous experience in a similar position.
- Hospitality or food service experience
Closing Date
Sunday 31st August, 2025
Contract Type
fulltime
Salary
From £9.00 Hourly to £12.40 Hourly
Events Steward employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Steward
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Hotels. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your enthusiasm for hospitality and your willingness to learn. Remember, it’s all about that positive attitude!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Hastings Hotels with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the team!
We think you need these skills to ace Events Steward
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to be part of our amazing team at Hastings Hotels.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Events Steward role. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Know Your Venue
Before the interview, take some time to research Hastings Hotels and the Culloden Estate & Spa. Familiarise yourself with their services, values, and the types of events they host. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your People Skills
As an Events Steward, you'll be interacting with guests regularly. During the interview, highlight any previous experience where you've provided excellent customer service or worked in a team. Use specific examples to demonstrate your communication skills and ability to handle various situations.
✨Dress to Impress
First impressions matter! Make sure to dress professionally for your interview. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Aim for a polished look that aligns with the hotel's standards.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training opportunities available or how the team collaborates during events. Asking insightful questions not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
