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- Tasks: Manage the night team and ensure smooth hotel operations.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Why this job: Join a friendly team, develop skills, and make a real impact in hospitality.
- Qualifications: Previous night experience and strong communication skills are essential.
- Other info: Full-time role with a salary of £26,000, working 11pm-7am.
The predicted salary is between 22000 - 26000 £ per year.
Location: 9-15 Bedford St
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel. Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours are from 11pm-7am, 5 shifts out of 7 including weekends. The salary for this exciting position is £26,000.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role:
- To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.
- To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
- To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
- To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
- To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
- To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
- To carry out Duty Manager duties as required.
- Any other duties as required by Senior Management.
About You:
- You will have previous night experience, some of which has been gained at a management level.
Skills Needed:
- Hospitality
Desired Criteria:
- Hold a third level qualification.
- Previous hospitality management experience.
Required Criteria:
- Excellent communication, numeracy and IT skills.
- Customer care experience.
- Smart well groomed appearance.
- Exceptional attention to detail.
- Work well under pressure and be a team player.
- A right to work within the United Kingdom.
- Educated to GCSE Standard or the equivalent including English and Maths.
Closing Date: Wednesday 4th June, 2025
Contract Type: fulltime
Salary: £26,000.00 Yearly
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Assistant Night Manager employer: Hastings Hotels, Northern Ireland
Contact Detail:
Hastings Hotels, Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your previous night management experience in conversations. Be ready to discuss specific scenarios where you successfully managed a team or resolved issues during the night shift, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of Hastings Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when applying.
✨Tip Number 4
Prepare questions about the role and the hotel during your application process. This shows your genuine interest in the position and helps you stand out as a proactive candidate who is eager to contribute to the team.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous night shift roles and your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Hastings Hotels that appeal to you, such as their commitment to quality and employee development.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant Night Manager position, such as communication, customer care, and attention to detail. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Hastings Hotels, Northern Ireland
✨Show Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion for providing excellent customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Leadership Skills
As an Assistant Night Manager, you'll be responsible for managing a team. Be prepared to discuss your previous management experience, focusing on how you've motivated and developed staff in past roles. Use examples to illustrate your leadership style.
✨Know the Hotel and Its Services
Research Hastings Hotels and the Grand Central Hotel specifically. Familiarise yourself with their services, amenities, and any recent news or developments. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples from your past experience where you successfully resolved issues, ensuring you highlight your communication and conflict resolution skills.
