At a Glance
- Tasks: Provide luxurious spa treatments and ensure guest satisfaction at a five-star hotel.
- Company: Join Hastings Hotels, a family-owned business with a legacy of hospitality.
- Benefits: Enjoy free meals, discounts, generous holiday allowance, and career development opportunities.
- Other info: Flexible shifts available with potential for additional hours.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: NVQ Level 3 in Beauty Therapy and excellent customer service skills required.
The predicted salary is between 12.9 - 12.9 £ per hour.
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our staff are at the core of what makes us stand out in a crowded marketplace.
This is a Saturday role, typically working from 10am to 7pm with an hour for lunch; guaranteeing 8 hours per week. Additional shifts may also be offered.
We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification. We can help you attain those and offer an extensive range of learning and development opportunities.
In addition to a competitive rate of pay, aligned to your experience, Hastings Hotels offer a range of benefits including:
- Complimentary meals when on duty.
- An exclusive, preferential room rate across our entire portfolio of hotels.
- 20% Discount on food at our restaurants.
- Retail discounts and perks.
- Free parking at selected sites.
- 29 days holiday increasing with service, plus your birthday.
- Access to an extensive health and wellbeing programme.
About The Role:
- To be responsible for carrying out Spa treatments for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To deliver treatments to required standards, maintaining the dignity of guests at all times.
- To provide the highest standard of service to guests, ensuring the expectations of a 5-star Hotel are met.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- Any other duties as required by management.
Required Criteria:
- Right to Work in the United Kingdom
- NVQ Level 3 in Beauty Therapy
- Excellent attention to detail
- Good communication and numeracy skills
- A professional appearance
- Ability to deliver an exceptional standard of customer service
Desired Criteria:
- Previous experience gained in a similar position
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths
Skills Needed:
- Establishing Rapport With Clients
- Hospitality
- Exceptional Customer Service Skills
Company Culture:
At Hastings Hotels, we know that great hospitality starts with great people and we have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute.
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- Generous holiday allowance
- Opportunities for career progression and development
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
Salary: £12.90 per hour
Spa Therapist (Saturdays) employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member is valued. Located in Northern Ireland, our luxury hotel group provides comprehensive training, competitive pay, and a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist (Saturdays)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hastings Hotels Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Therapist (Saturdays)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hastings Hotels Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hastings Hotels Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hastings Hotels Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Hastings Hotels Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hastings Hotels Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
