At a Glance
- Tasks: Handle reservations and provide exceptional customer service in a luxury spa environment.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Dynamic work environment with comprehensive training and support for your career growth.
- Why this job: Be part of a friendly team and develop your skills in the hospitality industry.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24384 - 24384 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Reservations Team based in The Spa at the 5-star Culloden Estate. Under the leadership of our Spa & Healthclub Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this full-time position is £24,384 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role
- To be responsible for handling reservations enquiries and bookings to maximise revenue for the Spa at Culloden.
- To handle all reservations calls and enquiries promptly, courteously, and efficiently, ensuring that all bookings are entered correctly on the system.
- To ensure that guest requests, concerns, or complaints are dealt with courteously and efficiently, taking action to resolve problems where possible, or escalating to the management team where required.
- To process all reservations related correspondence, ensuring all special requests are actioned and relevant personnel are informed as appropriate.
- To complete daily, weekly, and monthly administration to ensure effective maintenance of files and systems.
- To prepare daily, weekly, monthly, and ad-hoc reports as required.
- To actively sell and cross-sell all outlets within the Culloden Estate, maintaining your knowledge of the facilities and services on offer, and ensuring all opportunities to increase sales are maximised.
- To maintain effective communication with other departments.
- To ensure all equipment and materials are used in correct manner and any problems are reported.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety, and hygiene policies and procedures and any relevant legislation.
- To comply with all data protection requirements and procedures relating to guest information.
- Any other duties as required.
Required Criteria
- A right to work in the United Kingdom.
- A professional appearance.
- Excellent computer literacy including experience with the Microsoft Office Suite.
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
- Ability to deliver an exceptional standard of customer service.
- Ability to work well under pressure and be a team player.
- Previous experience in a customer service environment.
Desired Criteria
- Previous experience in the Hospitality industry.
- Previous telephony experience gained within a high-quality establishment, preferably a hotel.
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management.
Skills Needed
- Microsoft Office Suite.
- Exceptional Customer Service Skills.
- Reception skills.
- Telephone handling.
Company Culture
At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us.
This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Ireland's top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
- Vacation, Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Employee discounts.
- Competitive salary.
- Preferential room rates.
- Family and friends rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Spa Receptionist employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member is valued. Located in Northern Ireland, our luxury hotel group provides comprehensive training, competitive pay, and a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
