At a Glance
- Tasks: Supervise housekeeping staff and ensure high cleaning standards in a luxury hotel.
- Company: Join the renowned Grand Central Hotel, part of Hastings Hotels.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Dynamic work environment with a focus on respect, inclusion, and employee wellbeing.
- Why this job: Be part of a supportive team that values your contributions and offers personal development.
- Qualifications: Must have a good command of English and excellent attention to detail.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel. Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this full-time position is £24,807 per annum. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
We offer a range of benefits including:
- Free staff meals
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
About The Role:
- To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel's standards.
- To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
- To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.
- To perform a variety of housekeeping cleaning activities as required.
- To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.
- To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotels procedures.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.
- Report any technical and maintenance needs.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- Any other duties as required by management.
Required Criteria:
- Right to Work in the United Kingdom
- Good Command of English Language
- A clean and tidy appearance
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Educated to GCSE Standard or the equivalent including English and Maths
Skills Needed:
- Hospitality
- Cleaning Skills
- Supervisory Skills
Company Culture:
At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us.
This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Ireland's top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Senior Room Attendant employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member is valued. Located in Northern Ireland, our luxury hotel group provides comprehensive training, competitive pay, and a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
