Senior Room Attendant in Newtownabbey

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel. Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. The salary for this full-time position is £24,807per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotels standards. To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary. To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job. To perform a variety of housekeeping cleaning activities as required. To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied. To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests. To assist guests with any reasonable request for hotel services Respond to complaints and find the appropriate solution. To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotels procedures. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures. Report any technical and maintenance needs. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. Any other duties as required by management. Required Criteria Right to Work in the United Kingdom Good Command of English Language A clean and tidy appearance Must have excellent attention to detail Work well under pressure and be a team player Educated to GCSE Standard or the equivalent including English and Maths Skills Needed Hospitality, Cleaning Skills, Supervisory Skills About The Company For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. Company Culture At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary £24,807.00 per year Skills: Hospitality Cleaning Skills Supervisory Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates TPBN1_NI